Banyan Tree Culture and Spirit
• Instill commitment to the Banyan Tree experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Banyan Tree Roots, Brand Positioning are assimilated and the objectives of the hotel are met.
• Promote performance improvement, Service Excellence and quality achievement throughout the organization.
Training Analysis
• Prepare, communicate and implement an annual training plan for the hotel.
• Collate and analyze performance data and chart against defined parameters such as Lashner, Rush & Associates (LRA) or Revinate results, Food Safety Management System (FSMS) and other department audits.
• Conduct regular training needs assessment of all associate levels in the property.
Instructional Design
• Design, create and develop informal and formal solutions and training programs to meet BTHR organizational needs, analyze the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.
Training Delivery
• Keep abreast with innovations and developments of training techniques and methods.
• Conduct training and orientation programs for associates at all levels.
• Facilitate Other Training Programs conducted by other Subject- Matter Expert.
• Conduct core training programs.
Managing Learning Program Implementation
• Train & manage English Teachers to make sure all English training P&P are followed according to standards
• Ensure New Associates Departmental Induction Program implemented in respective departments.
• Monitor the implementation of specific programs, e.g. Risk Management Training Program.
• Initiate and coordinate training/ learning activities required to meet quality standards.
• Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments.
Measuring Training Effectiveness
• Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators.
• Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required.
Training Budget Utilization, Policies and Procedures
• Ensure the maximum utilization and productivity of department trainers in each department.
• Prepare, monitor and control the hotel’s annual training budget.
• Ensure that a sufficient number of qualified departmental trainers are available in every department.
Learning and Talent Development
• Make recommendation for the outsourcing of training courses (e.g. eCornell, American Hotel and Lodging Association (AHLA), etc.), if and when required and provide suggestions for inviting external resource speakers (e.g. academic and industry professionals) as part of the associates training programs.
• Lead the BTHR’s strategy execution by planning, monitoring and adjusting the corresponding learning and development projects or activities.
• Support BTMA’s Talent Management Programs e.g. Management Development Program (MDP).
• Ensure that high potential associates undergo appropriate development programs and activities.
Change Management
• Advise changes and their implementation and provide training, tools and techniques to enable others to achieve quality.
Administration
• Ensure that every department compiles and maintain a complete and up- to- date associate orientation/induction/standard manual/training materials.
• Build up the e- library with current knowledge and information and ensure that an archive of historical events is in a shared drive
• Monitor and control the use of the hotel training facilities and equipment.
• Keep a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting operational reports on time.
• Ensure that said facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrade, as dictated by the needs of the hotel.
Managing Others
• Coach, motivate, inspire and develop departmental trainers.
• Coach, counsel, discipline and develop subordinate associates.
Managing Relationships
• Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with colleagues and associates, instilling confidence and demonstrating “chemistry” with key constituents and the workforce in general.
Managing Self
• Attend meetings and training, as and when required.
• Always maintain a very high standard of personal hygiene, dress code and demeanor.
• Perform any additional duties and special projects, as specifically directed by the General Manager.
• Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures.
• Be polite and professional in any situation, particularly where the image and reputation of the hotel are represented.
• Be fully conversant with the hotel’s health and safety, fire and emergency procedures.
• Be responsible for ensuring that all activities within the training department are carried out honestly, ethically and within the parameters of the local laws and Group Learning Policies and Procedures.
