Learning & Development Manager

Conducts/Drive Service Standard Audits and share feedback with department heads.
Educate and train managers on On boarding program in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
Regular monitoring and evaluation of Guest Love scores
Assist in the creation of and work within the established L&D/Training department budget and control expenses.
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Monitor industrial trainees/interns/vocational trainees to manage costs and ensure compliances.
Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.

General requirements:
4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work- related experience.
Bachelor’s degree or Diploma in Hotel Management. A post Graduation in Human Resources Management/ training is desirable.

- Competitive salary range.
- International and professional working environment.
- Opportunities for growth and advancement.

Cập nhật gần nhất lúc: 2025-11-23 06:55:02