Lễ tân khu căn hộ - Receptionist (Local) - Chinese Speaking

DUTIES AND RESPONSIBILTIES
Accountable for all mounts received and ensure that all amounts are properly remitted to the General cashier in line with the Standard Operating Procedures.
Strictly follow all cash handling and banking procedures.
Give guest complete and immediate attention to any complaint and request.
Be knowledgeable about daily hotel operations, room information, and other services.
Check in guests accordingly to procedure. Registration form is to be filled out. All check- in must be updated in the system as soon as possible. All billing and special instruction to be clearly stated. All check- in is to be handled promptly and check- out must not short but efficient.
Complete reports at the end of the shift and attach all necessary supporting documents before submitting them to Accounting department.
Report to the shift leader or Chief Receptionist of guest complaints immediately. However, make efforts in handling minor complaints so as not to cause delays to the guest service at the Reception.
Perform check- in and check- out for guests in accordance with hotel standards.
Provide courteous and efficient service and if possible, respond to each and every guest request professionally and tactfully.
Prepare for the arrival of individuals and groups (Reg. Card, Key Holder, Message, etc.)
Handle guest requests in professional manner, record accordingly and coordinate with other departments to ensure seamless services.
Perform guest registration, room assignment and accommodate special requests of all guests.
Seek opportunities to up- sell to achieve individual target and team target.
Utilize the Property Management System (Opera), Key Card System, Passport Scanner, POS System, and maintain computer discipline at all times.
Handle room key cards accordingly to the procedure. Always monitor and recheck for security reasons.
Perform other tasks assigned by Chief Receptionist and Upper Management.

Diploma in Hotel Management or related discipline, Bachelor’s degree preferred.
One or two years’ experience as a Front Desk Agent/ Receptionist in upscale hotels or equivalent.
Open- mindedness.
Good command of English and Vietnamese
Extensive knowledge of Opera system and POS software and Computer skills

02 months of probation with 100% salary & service charge
• Review salary once a year/ review performance for career path development
• Bonus for Public holidays and 13th month salary
• Annual summer outing, team building activities, birthday party, best employee of the month, annual health check
• Full insurance package according to labour law & 24/7 insurance
• Duty meal & uniform provided by Hotel
• Free motorbike parking
• Training opportunities
• Staff giving birth allowance/ Marriage allowance/ Funeral allowance
• 8 hours per day

Cập nhật gần nhất lúc: 2026-03-03 12:45:03