Kỹ thuật viên sửa chữa (Phụ kiện cao cấp)

JOB SUMMARY:
Support customers, staffs to have the full understanding of products and using whilst enhance customer experience in the process of pre- sale and aftersales.
KEY ACCOUNTABILITIES

Update and add to product user guides for company and customers and internal use.
Complete other tasks as assigned by Manager.
Regularly update new products and services as needed.
Provide remote troubleshooting support to company and customers via chat, email, and phone.
Improve and update product warranty and maintenance procedures.
Consult with company and customers to determine their repair needs.
Participate in training programs from the firm and the company.
Conduct periodic warranty and maintenance of equipment and machinery.
Perform repairs according to requirements and ensure product quality after repair.
Check the condition and operation of the product to be repaired.
Receive products from Company (Restaurants/Stores/Admin… ) and customers that need to be repaired.

JOB REQUIREMENT

2+ years of experience in repairing accessories: watches, lighters, phones, electronic equipment warranty center,
Error diagnostic parameters quick release, event replacement skills.
Teamwork ability to support colleagues.
Error diagnostic.
High sense of Carefullness, Responsibility, learning new products and looking for solutions.
Strong communication skills.
Working under pressure.
Vocational College grarduation with related field: mechanical, machinery,…

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-10-05 12:20:02