Key Account Manager (Quận 1)

Key Client Management:

Build and maintain strong, long- term relationships with key clients in the premium segment.
Serve as the primary point of contact for these clients, ensuring personalized attention and service.

Needs Assessment:

Understand their business and operational requirements to tailor solutions accordingly.
Conduct thorough assessments of each key client&039;s specific needs, preferences, and goals.

Account Development:

Create customized account development plans for each key client to optimize their experience and satisfaction.
Identify opportunities for upselling and cross- selling based on their needs.

Communication and Support:

Provide prompt and effective solutions to meet their needs.
Be readily available to address client inquiries, concerns, and requests.

Product Knowledge:

Maintain in- depth knowledge of our product offerings, including features, benefits, and applications.
Educate key clients about the value of our products and assist them in making informed decisions.

Satisfaction Monitoring:

Continuously assess key clients&039; satisfaction and gather feedback on their experiences with our products and services.
Proactively address any issues and concerns to maintain high levels of satisfaction.

Account Growth:

Develop strategies to expand business with these clients.
Collaborate with the sales team to identify growth opportunities within key accounts.

Contract and Agreement Management:

Manage contracts, service agreements, and terms with key clients.
Ensure that all agreements are aligned with company guidelines and client needs.

Proven experience in key account management, ideally in the premium or B2B segment.
Exceptional relationship- building and interpersonal skills. Strong communication and negotiation abilities.
Customer- focused mindset and a deep commitment to client satisfaction.
Proficiency in CRM software and Microsoft Office Suite.
A Bachelor&039;s degree in business, marketing, or a related field.

Chế độ bảo hiểm, Phụ cấp, Đồng phục, Chế độ thưởng, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2023-12-08 20:50:33