Key Account Executive (Urgent)

PCA is looking for a Key Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
Prepare and deliver legal documents pertaining to clients&039; companies.
Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
Assist in preparing bank documents required for opening company bank accounts for clients.
Monitor personal and group email accounts daily to stay updated on client communication.
Receive and address customer complaints and problems promptly then forward them to relevant departments.
Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
Provide guidance to clients regarding capital contribution for their companies and ensure follow- up on related matters.
Collaborate with other departments to assist in tasks as needed.
Offer support to clients on various bank- related issues such as internet banking login problems and preparing necessary documents for international payments.
Coordinate the delivery and receipt of working documents to and from clients as necessary.
Draft and send emails to clients in adherence to guidelines provided by superiors.
Perform other tasks assigned by superiors.
Review and provide feedback on emails drafted by other members of the Operations team.

Requirements:
Highly motivated self- starter with the ability to multitask and complete assignments within time constraints and deadlines.
Fluent in English (both written and spoken) with professional email writing skills.
Bachelor&039;s degree in English Studies; Business Administration, or related field preferred.
Proficient in Microsoft Office (Word; Excel;...)
Attention to detail and accuracy in handling documentation.
At least 1- 3 years of experience in customer service or account management
Excellent communication and organizational skills

Benefits:
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Competitive salary, monthly bonus negotiated according to skills and experience
Customers are almost all foreigners who come from diverse cultures.
Professional, dynamic, modern workplace
Annual salary review based on individual&039;s and team&039;s performance

Cập nhật gần nhất lúc: 2024-03-24 04:10:40