Key Account Assistant Manager

Position Purpose:
Manage and develop Key/Strategic Accounts, build long- term customer relationships, ensure service excellence in logistics operations, and drive revenue growth through upselling and cross- selling.
Key Responsibilities:

Act as the main point of contact for customers regarding service performance, pricing, contracts, and operational issues.
Manage and maintain relationships with assigned Key Accounts.
Conduct regular business reviews and monitor operational KPIs (OTD, service quality, accuracy).
Ensure high customer satisfaction (CSAT) and minimize complaints.
Support negotiation, renewal, and management of long- term logistics contracts.
Identify opportunities for upsell/cross- sell additional logistics services.
Coordinate closely with Operations, Solution Design, Finance, and other internal teams to ensure smooth service delivery.

Experience in Account Management or Customer Management is an advantage.
Bachelor’s degree in Logistics, Supply Chain, Business, or related fields.
Minimum 2 years of experience in logistics/freight forwarding (multinational company experience is a plus).
Proactive, adaptable, and customer- oriented.
Excellent communication, presentation, and teamwork skills.
Strong understanding of logistics operations and commercial mindset.
Fluent in English and Vietnamese.

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Cập nhật gần nhất lúc: 2026-01-20 08:15:02