Responsible
Operational Efficiency (10%): Collaborating with cross- functional teams, you&039;ll actively participate in implementing operational improvements. Additionally, your input will be valuable in developing internal processes related to customer operations and ensuring streamlined workflows.
Onboarding and Implementation (40%): You&039;ll play a crucial part in welcoming new B2B clients, aided by senior team members, ensuring their smooth transition onto our platform. Your responsibilities include setting up client accounts accurately and offering initial support during the implementation phase.
Documentation and Reporting (10%): Maintaining meticulous client records and documentation under the guidance of senior team members is essential. Additionally, you&039;ll contribute to generating regular reports on customer usage and satisfaction, aiding in informed decision- making.
Administrative Support (20%): Your role involves assisting in the preparation of various client- related documents such as proposals and contracts. You&039;ll also be responsible for coordinating meetings, demos, and training sessions with clients under senior team members&039; supervision.
Customer Engagement (20%): You&039;ll be at the forefront of responding to client inquiries and addressing their concerns, with more complex issues escalated to senior team members. Monitoring client usage and providing insightful reports for further analysis will also be part of your duties. You will respond to these inquiries promptly via email, chat, and call.
Requirements:
Proficiency in both English (C1 level) and Japanese at a business level.
A Bachelor&039;s degree in Business, Marketing, or a related field, accompanied by proven experience in customer service, account management, or customer operations.
Strong organizational and multitasking abilities to handle various responsibilities efficiently.
Demonstrates exceptional organizational skills and the ability to multitask effectively in a fast- paced environment.
Excellent communication and interpersonal skills, crucial for effective client interaction.
Exhibits excellent communication skills alongside a keen interest and aptitude for technology.
Ideally, has familiarity with EdTech products and the education industry, highlighting the adaptability to our tech- focused environment.
Benefits:
Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth
Fun energetic team; international & collaborative culture
Working Hours: Mon- Fri (7am- 4pm)
Up to 16 days leave/ year + 1 birthday leave + 1 Christmas leave
Competitive salary
ELSA Premium Account
Premium Health Insurance (Generali) + Full Social Insurance
Experience the true spirit of a fast growing and well funded Silicon Valley startup
