Apple Business Manager (ABM) and Apple School Manager (ASM) Management:
Enroll devices into ABM/ASM using various methods (e.g., reseller integration, manual enrollment).
Manage Volume Purchase Program (VPP) for app and book distribution through ABM/ASM.
Troubleshoot issues related to ABM/ASM enrollment, device assignment, and content distribution.
Assist clients with the setup, configuration, and management of their ABM and ASM portals.
Integrate ABM/ASM with MDM solutions for streamlined device deployment and management.
Configure and manage Managed Apple IDs, roles, and privileges within ABM/ASM.
Mobile Device Management (MDM) Solution Deployment and Management:
Manage device inventory, perform remote actions (e.g., lock, wipe, restart), and ensure device compliance with organizational policies.
Deploy and configure MDM solutions, including server setup, integration with ABM/ASM, and enrollment profiles.
Troubleshoot MDM- related issues and provide technical support to clients.
Develop and implement configuration profiles and policies within the MDM to manage device settings, security configurations, and application deployment.
Assess client needs and recommend appropriate MDM solutions for managing their Apple device fleet (e.g., Jamf, Addigy, Scalefusion, ManageEngine).
IT Security Implementation and Management for Apple Devices:
Manage app security, including reviewing app permissions and implementing App Tracking Transparency.
Suggest security best practices for macOS, iOS, and iPadOS devices in business environments.
Stay up- to- date on the latest Apple security updates and advise clients on necessary actions.
Deployment and Configuration of Apple Hardware and Software:
Configure macOS and iOS settings according to client requirements and best practices.
Troubleshoot hardware and software issues related to Apple products.
Assist with the deployment of new Apple devices (Mac, iPad, iPhone) for business users.
Install and configure business applications on Apple devices.
Technical Support and Consultation:
Stay informed about the latest Apple technologies and solutions relevant to business environments.
Provide base- level technical support to business clients via phone, email, or on- site visits.
Diagnose and resolve complex technical issues related to Apple devices, ABM/ASM, MDM, and IT security.
