IT Support L1

• Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems, ... via phone, mail, chat channel, ...


• Analyze issues, redirect unresolved issues to the next level of support.


• Respond promptly to issues and service requests.


• Monitor and update customer status and information for management.


• Guide customers through the problem-solving process.


• Communicate with customers and users, ready to help when customers need support.

• Able to communicate well in English


• Have knowledge of IT systems.


• Have experience in IT support/helpdesk.


• Problem-solving ability, ability to analyze problems and issues.


• Ability to communicate, explain, and guide users in using the software.


• Have a good service mindset.


• Have knowledge and experience of support processes.


• Good understanding of Microsoft Office (PowerBI is a plus).

Cập nhật gần nhất lúc: 2024-05-02 10:18:25