IT Support L1

Analyze issues, redirect unresolved issues to the next level of support.
Monitor and update customer status and information for management.
Respond promptly to issues and service requests.
Guide customers through the problem- solving process.
Communicate with customers and users, ready to help when customers need support.
Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems, ... via phone, mail, chat channel, ...

Have experience in IT support/helpdesk.
Ability to communicate, explain, and guide users in using the software.
Good understanding of Microsoft Office (PowerBI is a plus).
Have a good service mindset.
Have knowledge of IT systems.
Able to communicate well in English
Problem- solving ability, ability to analyze problems and issues.
Have knowledge and experience of support processes.

Annual leave, working conditions follow Vietnam labor laws.
Regular and free training programs to help employees enhance their skills.
Other allowances: lunch allowance, working on- site allowance, etc.
Competitive salary, negotiable based on qualifications.
Opportunities to work with major global clients, advanced technologies, and personal development.
13th- month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
An open, democratic work environment with various cultural events characteristic of FPT.
Salary review 2 times/year or on excellent performance
Social insurance and FPT Care health insurance provided for employees.

Cập nhật gần nhất lúc: 2024-04-29 07:25:19