IT Support

Key Responsibilities
• Technical Support:
◦ Resolve software issues (e.g., Microsoft Office, VPNs, collaboration tools like Meet or Slack).
◦ Diagnose and troubleshoot network connectivity problems (Wi- Fi, LAN, VPN).
◦ Provide first- line support for desktops, laptops, printers, and mobile devices running Windows, macOS, and Linux.
• AI Integration:
◦ Experiment with AI tools (e.g., natural language processing, machine learning APIs) to streamline IT workflows.
◦ Collaborate with the IT team to implement AI- driven solutions, such as chatbots for user support, predictive maintenance for hardware, or automated ticketing systems.
• System Administration:
◦ Perform basic server maintenance tasks (e.g., updates, backups) under supervision.
◦ Assist in managing user accounts via Active Directory or cloud platforms (e.g., Google Workspace).
• Documentation & Training:
◦ Create and update knowledge base articles, leveraging AI to generate user- friendly guides.
◦ Train staff on new tools and technologies, with a focus on AI- enhanced features.
• Innovation:
◦ Propose creative solutions to improve IT processes, drawing on your AI knowledge.
◦ Stay updated on emerging tech trends to keep our systems ahead of the curve.

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Cập nhật gần nhất lúc: 2025-10-05 15:45:02