What’s the job?
As IT Supervisor you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place. You’ll also install new systems to improve hotel efficiency, always following standards and guidelines and make sure your teams have the tools and resources they need to work well.
Your day- to- day
Keep up to date with all approved systems and technology including
As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently
- Interfaces to and from Front Office Property Management Systems and other Systems
- Front Office and Accounts Receivable Property Management Systems
- Back Office Accounting Systems
- Hub / Switch Management Systems
- Computer Virus protection
- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
- Assist and Support Electronic Door Locking Computer System
- PC and LAN based Office Automation products
- Hotel IT Security and Firewalls
- Computer Hardware systems and devices including PC LAN technology
- Software operating and utility systems
- Call Accounting
- Guest and Administration Voicemail
- Cabling
- Point of Sale Systems
Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system
Maintain uncompromising data and physical security standards
Ensure that all computer media saves, and back- ups are completed, documented and stored per specifications
Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader
Maintain an up- to- date list of all computer hardware and software at hotel
Monitor the performance of the systems and maintain log book of performance
Understand all standards and customized features and functions of the Hotel front office system
Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.
Collaborate with other departments to ensure all IT related items meets the various Audit requirements
Follow- up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
Ensure all cabling, network diagrams and LSOP are up- to- date
Ensure all hotel policies and information security comply with standards
Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion
Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
Select suitable Software/Hardware vendors for the hotel
Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
Run routine software/hardware inventory check and report the status to hotel management team
Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards
Investigate and report software problems to the vendor, or to the Support Centre
Train employees to enable them to take responsibility during the absence of IT colleagues Be primary contact with all computer- related external vendors
Work with department head in the preparation and management of department’s budget which includes: Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels
Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
Provide recommendation and drive results to ensures that hotel has appropriate technology roadmap to meet short- term and long- terms needs
Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
Install and test corporate approved program changes to the hotel computer system(s)
Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency
Ensure all hotel routine maintenance for IT equipment comply with policies and standard
Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team
Provide a written monthly progress report to the GM. Director of Finance and Business Support, and Area IT Leader
Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards
Identifying colleagues to train user on systems
Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
Take preventive measures to foresee, identify and analyse the potential system performance issues
