IT Staff (System/ Network Administrator or Helpdesk)

Job Description 1: System/ Network Administrator
Key Responsibilities:
• Responding to email, texts or phone queries and offering technical support to users after manager assignments
• Configuration and installation ERP application server and database.
• Being responsible to support user using ERP systems and analyst database.
• Completing assigned tasks from IT planned by IT Department for example:
• Create and analyze reports using Power BI.
• Manage and maintain Windows domain environments.
• Configure and troubleshoot Cisco network equipment.
• Implement and manage SD- WAN solutions.
• Collaborate with IT team members to resolve complex technical issues.
• Implement and verify Disaster Recovery Plan (DRP) solutions for all data and IT resources within the environment.
• Maintenance database
• Maintain and Verify
• Analyst error to fix and upgrade new version
• Monitor network performance and ensure system availability and reliability.
• Training ERP function and other application.
• Develop and maintain scripts and automation using Python and PowerShell.
Required Skills and Qualifications:
• Offering technical assistance on the delivery Installation, maintenance and troubleshooting well- known issues of ERP system and database.
• Follow- up with IT team and users to ensure issues are resolved.
• Report directly to leader daily and weekly .
• Responding to queries on the phone, via email, via text or in person.
• Get training from ERP expect, transfer technical training to end users. Manage ERP system and support end users.
• Establishment and configuration ERP functions
• Escalate issues to leaders with next level of difficulty.
Requirement:
• Strong time management and organizational skills.
• Intermediate English level is a plus.
• Working under high pressure of critical incident resolution
• Excellent communication and interpersonal skills
• Good Team work skills
• Willing to learn new technologies.
• Experience with Power BI for data analysis and reporting.
• Proactive mindset and willing to accept new challenges.
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team.
• Proficiency in managing Cisco routers, switches, and firewalls.
• Extensive experience with Windows Server and Active Directory.
• Strong programming skills in Python and PowerShell.
• 2+ years of experience working in a database environme
• Knowledge of SD- WAN technologies and zero- knowledge security solutions.
• A strong knowledge of ERP system, SQL language .
• Excellent problem- solving and analytical skills.
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Job Description 2: Helpdesk Technician
Key Responsibilities:
• Disassemble and assemble IT- related devices
• Solve problems with DNC and MES stations in a manufacturing environment.
• Collaborate with team members to ensure efficient operation of the IT department.
• Address power and network- related problems.
• Maintain and repair computer hardware and peripherals.
• Assist users with IT- related queries and provide excellent customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Pulling network cables, connecting lines of technology devices
• Document and track issues and resolutions in a ticketing system.
• Provide technical support for hardware and software issues.
• Troubleshoot and resolve issues with Windows and Linux operating systems.
Required Skills and Qualifications:
• Excellent customer service and communication skills.
• Ability to work both independently and as part of a team.
• Experience with network troubleshooting and power management.
• Patience and the ability to remain calm under pressure.
• Experience with IT ticketing systems is a plus.
• Strong knowledge of Windows and Linux operating systems.
• Proficiency in troubleshooting hardware and software issues.
• Strong organizational and time management skills.

Technical Proficiency: Candidates must possess top- tier technical skills relevant to their roles.
Education level: College degree or higher, major related to IT
Team Collaboration: The ability to work effectively within a team environment is essential.
Communication Skills
+. Helpdesk: Able to communicate in English, strong written English communication skills are necessary to ensure clear and effective interactions.
+. System/Network Administrator: Good English communication skills, strong written English communication skills are necessary to ensure clear and effective interactions.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-11-08 12:10:04