Scope of Position:
•The position provides exposure to a broad range of IT- related projects and activities
• Provides effective IT support across all aspects of the Gentherm Hanam plant.
• Responsible for supporting IT Team Leader, IT global administrator, Regional IT manager and maintaining overall IT infrastructure environment not only Hanam but also other sites in Asia.
Responsibilities:
• Channel users&039; feedback for potential future development.
• Installation and configuration of software on end user&039;s PC and Laptop.
• Perform regular maintenance of all hardware, including servers, desktops, laptops, firewall, switch, printer in Hanam plant.
• Explains and enforces Policy, User guide, measures and policy in place.
• Provide helpdesk support in troubleshooting and resolving of server, PC and network issues to end users of Hanam plant On call, after hours support will be required as needed.
• Monitor and perform regular updates of all software, including OS, MS Office, Symantec, etc for end users.
• Ensure operational availability of servers & network infrastructure at agreed time period.
• Collect and channel users&039; feedback to IT management as IT&039;s first point of contact .
• Explains and enforces security measures and policy in place.
• Perform vendor comparism and rating and recommends to manager.
• Maintain Fixed Assets Registery for all IT Infrastructure Hardware, Softwares.
• Understands security measurement in all aspects of business sytem.
• Submit payment request.
• Provide software training to end- users.
• Prepare and update company IT reports.
• RFQ for hardware and software as required by the infrastructure projects/oprations.
• Prepare and update company IT infrstructure documents
• Creates and submits necessary paper work for administration purpose.
• Submit Purchase Request, Claims on all IT related expenses.
• Assist and lead sub IT infrastructure projects.
• Submit IA prior to all IT software hardware purchase.
• Monitor IT operations including PC, Network system, software evaluation, user training as well as program implementation.
• Be aware of updates in IT infrastructure design. Helps in production evaluation.
• Report on IT infrastructure performance metrics.
