IT Service Desk

CHI TIẾT CÔNG VIỆC

Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
Prepare regular reports or as requested by management.
Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
Perform other IT- related tasks as required by management.
Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi- Fi) via email and phone.
Monitor the Key Performance Indicators (KPIs) of various units.

YÊU CẦU CÔNG VIỆC

English proficiency: IELTS 5.0 or higher, fluent communication in English, or HSK3 or higher in Chinese is an advantage.
Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.
Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
Ability to analyze and identify changes, and propose system improvements to serve work requirements.
Bachelor&039;s degree in Information Technology or Telecommunications.
Good communication and problem- solving skills, hardworking, eager to learn, and able to handle work pressure.
Certifications in System: MCSA/MCSE, or certifications in Network/VoIP: CCNA/CCNP.

QUYỀN LỢI

According to Labor Law, FPT Care Insurance is 100% free for FPT employees.
Participation in advanced professional and vocational training courses.
Attractive annual income (including the 13th- month salary and other bonuses according to company regulations).
Competitive income based on competence and experience, including base salary and job- related allowances.
Regular health check- ups.
Annual travel and vacation.
50% discount on FPT internet and television services.

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Cập nhật gần nhất lúc: 2025-08-26 10:50:02