IT Product Support (Open For Fresher) [HCM]

• Product support & troubleshooting: Ensure stable operation of the product through receiving, processing requests and coordinating with relevant departments to promptly fix problems.
• Implementation coordination & user support: Support in product release stages, including post- implementation testing, preparation of documentation and training of internal users
• User Acceptance Testing (UAT): Participate in user acceptance testing (UAT), evaluate the quality of new features and provide feedback to improve user experience.
• System configuration & maintenance: Perform system configuration and calibration according to updated requirements; ensure accuracy, logic and meet operational needs.

• Education: Graduated from College/University majoring in IT, Business, Logistics, Marketing or related fields.
• Communication: Communicate clearly, proactively clarify requirements and coordinate well with internal groups
• Technical skills: Experience in using ticketing systems, internal portals and technical support tools (GSheet, ..). Ability to read and understand technical documents, perform UAT, record errors and write clear documents.
• Analysis & compliance with processes: Good analytical skills, work according to standard processes, coordinate effectively with groups to ensure service quality.
• Language: Ability to read, understand and write English documents.

• Lunch and parking allowance
• 24/7 health and accident insurance
• Competitive and attractive salary
• Laptop and working equipment provided
• Full salary social insurance
• Professional and thorough training

Cập nhật gần nhất lúc: 2025-09-07 01:15:03