IT Onsite Support Service

First Tier of support for office users and production needs, responding to general IT
requests.
Direct unresolved issues to the next level of support personnel (Global team)
Fixing hardware, software, and networking issues.
Performing onboarding process for Testers for new Prod line setup (DMZ, EDR, Scanning, Windows update, Joining domain)
Record events and problems and their resolution in logs
Ensuring all system are operational and backed up
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Provide accurate information on IT products or services
Determine the best solution based on the issue and details provided by customers
Primary support line for production line equipment (IT side)
Walk the customer through the problem- solving process
Follow- up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Serve as the first point of contact for customers seeking technical assistance over the phone or email

Good in English to communicate with Global team
Analytical & Problem solving skills
Bachelor&039;s degree in computer science
Interpersonal skills
Experience minimum 5 years relevant experience in installing, maintaining and diagnosing failure in IT, setting up Windows 10 & 11, configuring Cisco switches (9300, 9200), Meraki APs

13th month/bonus etc depending on performance of the Company and the individual staff
At least 14 annual years, increased accordingly to seniority
Salary: negotiable upon the ability
SI Contribution subject to Vietnam Labor Code

Cập nhật gần nhất lúc: 2025-10-14 22:40:02