IT Officer

Role Description
Responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users as Second Line Supporting.
Duties & Responsibilities
System Management

Implement an internal document for IT Department with respective IT Documentations, Manuals (IT Admin and User level).
Upgrade the IT Systems with new releases, security update packages and/or firmware.
Implement and manage the IT Assets Management
Manage other technology tools such KeePass, Manage Engine Password Manager (if applicable), Service Desk, etc. to provide the best method to control the in- house IT Systems and assets.
Ensure Software licencing in full compliance with requirements and instructions
Manage all servers on both physical host and VMWare virtual machines.
Monitor IT Systems performance and provide accuracy/timely system maintains according to business requirements.

Data Monitoring & Maintenance, Backup and Security

Ensure CIA (Confidentiality, Integrity and Availability) of business IT assets, including but not limit:
Users’ credential and permission on all IT Systems,
Backup system,
Business data and information,
Hardware and software configuration of critical IT systems, for example, servers, firewall, core switch, access switch,
E- mail system, also, other online application system that provided by Microsoft in associated with Office 365 licenses.
Maintain the IT Assets Register, including:
IT Assets Inventory.
Data Assets Register,
Permissions Matrix,

IT Development & Team coordination

Provide the instructions to newcomer (IT Officer) to help him/her in according with current IT System maintenance, implementation, and operation.
Perform the needed tasks for any IT Projects implementation
Develop best practices and written documentation for IT Systems maintenance, implementation, and operation.
Backup for IT Manager in some IT Tasks.

IT Support as second line supporting

Perform other IT relevant tasks as assigned by Group IT Manager and BOD
Assist Group IT Manager in troubleshooting the IT critical systems maintenance, repairing or replacing.
Provide the second support to the end- users during IT Assets usage and IT Assets Lifecycle.

Allplan Technical Support

Take responsibility for Allplan support at GSI (with an additional position is Allplan Technical Support)
Follow up, update, and report the issue status to Group IT Manager
Receive requests to handle related issues (system, users management, licensing, installation, backup & restore, upgrade, update version, central file management) which assigned by Group IT Manager
Contact Allplan Technical Team to solve the Allplan issue (if need)

Report: Follow the IT Standard operating Procedure

Yêu cầu công việc

Foreign Language: English
Education: Bachelor’s Degree in Information Systems, Business, Communications, or related field.
Experience
Experience with managing IT infrastructure including systems, personal computing, help desk, servers, firewall, Cisco switches, and printers.
Technical knowledge of Microsoft Windows on both desktop and server.
Proven working experience IT System, Network, or relevant experience, ideally in a helpdesk environment.
Experience with managing data network and telecommunications systems.
Skill
Qualifications & Essential Skills
Ability to diagnose and resolve problems.
Strong multi- tasking and prioritization skills with the ability to adapt to change.
Teamwork and practices sharing.
Being able to respect tight deadlines and work under pressure.
Desired Skills and Qualifications
Preferred IT experience in engineering company.
Desktop: Windows 10 & Windows 11, Microsoft Office 365
VMWare: VMWare vSphere and ESXi,
Acronis Backup platform.
Manage Engine productivity, especially Password Manager and Service Desk.
Sophos security solution, including Sophos Firewall, Sophos Endpoint Security Central.
Server: Windows 2Server, Active Directory, DHCP, DNS, etc.
Network: Routers and Firewalls, VPN, Routing and Switching.
Character: Adapt quickly to work, be responsible for the work

Our culture- Maintaining a Mindset of Success

Focus on innovation: We encourage a mindset of curiosity and innovation. Our employees are given the freedom to experiment with new technologies, propose creative solutions, and challenge the status quo.
Collaborative Environment: We foster a culture of teamwork and collaboration.
Continuous Learning: We prioritize ongoing education and development. Our team members are encouraged to pursue certifications, attend workshops, and engage in knowledge- sharing sessions.

Benefits include:

Salary review twice a year
Attractive salary & bonuses
Special awards for outstanding achievements
Additional medical care services (premium accident insurance, health insurance after 1 years)
Company sports events (soccer, badminton), Year end gathering, Team building, and so on
Annual leave of 14 days in the first year & up to 18 days after 5 years
Work on international projects

Cập nhật gần nhất lúc: 2025-10-12 07:45:02