IT Manager

User support and incident managementReceive, respond to and resolve support requests via phone, email or ticket system.Coordinate with internal departments (Sales, VM, Marketing, Buying, Accounting, HR) and external vendors to solve complex issues.Provide guidance and training to store and office staff on new systems, software and equipment.
Technical support and system operationsEnsure IT systems in both office and more than 30 retail stores are running smoothly.Provide technical support for POS systems, computers, printers, peripherals, LAN/WAN/Wi- Fi networks at stores and office.Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime in store operations.
System management and reportingMonitor and record system performance, prepare regular reports.Maintain incident logs and propose preventive solutions.Recommend improvements and innovations to enhance IT operations across the company.
System installation, configuration and maintenanceInstall, configure and maintain POS systems at stores.Manage and monitor CCTV systems, network devices, firewall, router, switch.Perform routine maintenance and propose system upgrades when necessary to ensure stability and security.

English: intermediate level or above (able to read technical documents and communicate with foreign vendors).
College/University degree in Information Technology, Computer Science, Network Engineering or related fields.
At least 3 years of experience as IT Supervisor/IT Manager, preferably in retail/fashion/FMCG industry.
Good communication and problem- solving skills.
Strong knowledge in:POS systems, CCTV, LAN/WAN/Wi- Fi.Server, firewall, router, switch configuration and management.Hardware, software, and peripheral troubleshooting.
Strong planning, organizational and coordination abilities.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-09 23:45:02