IT Infrastructure and Operations Manager

Oversee all technology operations (systems administration, network administration, desktop support) and evaluate them according to established goals.
Maintain IT infrastructure including operating systems, Office365, email systems, security and development tools, applications, servers, desktops, laptops, software, hardware, Azure services, and Internet connectivity.
Track and maintain hardware and software inventory.
Collaborate with security, database, development teams, and other professionals to provide superior service levels to the company.
Inspect and monitor the use of infrastructure equipment, cloud services, and software to ensure functionality and efficiency.
Recommend efficient and cost- effective infrastructure equipment, infrastructure as a service (IAAS), software, and software as a service (SAAS).
Manage IT initiatives by business priority and be able to communicate statuses to management.
Evaluate current and future technology capabilities and make recommendations to advance products.
Research and evaluate emerging technologies related to Cloud services.
Functional Responsibilities:
Analyze business requirements as a whole and all departments to determine technology needs.
Analyze infrastructure and cloud services needed to support a suite of enterprise Software as- a- service products
Analyze technologies, processes, and vendors continually to find areas for improvement.
Ensure IT infrastructure and software services achieve SLAs.
Maintain, monitor, and proactive care IT services to keep business continuity and disaster recovery.
Communicate relentlessly with team, manager, leadership, and sponsors to ensure transparency.
Effectively work on multiple concurrent projects and with multiple competing priorities.
Conduct training for employees to use software/hardware, troubleshoot issues, and provide technical support when needed.

Proven experience as a Manager, IT, or similar role.
Hands- on computer systems (hardware/software), systems and networks, Azure cloud services administration and maintenance.
Other technical knowledge: Azure Government Cloud, Azure services, Kubernetes, Windows Server, LINUX, Hyper- V, Containers, IIS, Office 365, Patch management strategies, Active Directory (policies, GPOs, OUs, etc.), SSL/TLS and ciphers, SFTP, SSH, MFA, proficient networking skills.
Strong knowledge of Microsoft Windows Server infrastructure, Virtualization, patch management strategies, and experience with Active Directory, Hyper- V, IIS, and WSUS.
At least 2 of experience in IT management.
Experience in analysis, implementation, and evaluation of IT systems, Azure cloud services, and DevOps, CI/CD pipeline.
Experience in managing environments requiring FedRAMP High and FIPS 140- 2 compliance.

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Cập nhật gần nhất lúc: 2025-10-28 11:40:03