IT Helpdesk (Tiếng Anh Giao Tiếp Tốt)

Eureka VT is an education- focused company specializing in offering investment and finance training courses, equipping learners with practical, easy- to- understand knowledge that is highly applicable in real- world scenarios.
I/ Key Responsibilities
Vị trí công việc: IT Helpdesk Phòng/ Ban: IT
With a commitment to sustainable growth and a dynamic, professional work environment, Eureka VT continuously expands its team, providing employees with opportunities to learn, develop their skills, and work in an international setting.

Assist in rolling out updates, patches, and system maintenance during low- traffic hours
Provide real- time IT support to call centre agents and supervisors
Monitor call centre systems and ensure uptime and system reliability
Support user account setup and maintenance (Windows, Active Directory, CRM, VoIP tools)
Escalate critical issues to network/system admins or third- party vendors when needed
Train frontline staff on basic IT troubleshooting and system use best practices
Maintain accurate incident logs and documentation for each support interaction
Quickly diagnose and resolve issues with desktops, headsets, VoIP systems, softphones, CRM software, and remote tools
Troubleshoot connectivity issues (Wi- Fi, VPN, LAN) that affect call handling or app performance
Support onboarding and offboarding of staff including configuring workstations and access levels

II/ Report:

Direct report to: HR Manager (VN); IT Manager (HO)

III/ Work equipment:

Stationery
Laptop

Strong time management and documentation habits
Preferred Qualifications
1–3 years of experience in a help desk or IT support role, preferably in a high- volume or customer service environment
Strong working knowledge of call centre tools: VoIP, CRM systems, ticketing systems, Windows OS, and networking basics
Fast and effective problem- solving skills with a customer- first mindset
Ability to multitask, prioritize issues by urgency, and stay calm under pressure
Excellent communication skills to clearly explain technical steps to non- technical users
Experience with call centre platforms (e.g., Genesys, Five9, Zendesk, Avaya, Talkdesk, etc.)
Basic understanding of ITIL processes and ticket lifecycle management
Certifications like CompTIA A+, Microsoft 365 Certified, or similar are a plus

Office pantry with Free Snacks, Tea & Coffee
Team- building activities, Happy Friday,..
Salary upto 18M and performance- based incentives
Dynamic, fast- moving work environment

Cập nhật gần nhất lúc: 2026-03-17 13:05:02