IT Helpdesk Leader

UrBox is Vietnam’s leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever- growing network of more than 350 brands & 20,000 accepted online and offline stores in Vietnam.
UrBox has the widest network of clients in loyalty in Vietnam and provides loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real Estate industries and more.

IT Helpdesk Leader
is responsible for leading the IT Helpdesk team, ensuring the company’s IT systems operate smoothly and securely. The role involves managing support operations, overseeing IT infrastructure, coordinating internal IT services, and supporting business operations, including Google Workspace administration.

Ensure effective use, operation, and availability of IT equipment across the company.
Report IT operations, issues, and improvement plans to management; collaborate with stakeholders to enhance IT systems.
Receive, prioritize, track, and ensure timely resolution of technical support requests from departments.
Develop and improve IT support processes, documentation, and internal guidelines.
Plan and perform periodic maintenance of IT systems and devices.
Supervise IT onboarding (equipment preparation, account setup, user guidance) and offboarding (equipment and account recovery) processes.
Troubleshoot and provide advanced support for hardware (computers, printers, scanners) and network (LAN/WAN) issues.
Oversee installation, configuration, and upgrade of software and systems.
Lead and manage the IT Helpdesk team, assign tasks, and monitor performance.
Coordinate IT equipment procurement, inventory management, vendor support, and repair activities.
Manage, administer, and optimize Google Workspace services.

Proactive mindset, high sense of responsibility, and good time management.
Linux OS knowledge is a plus.
Minimum 3- 5 years of experience in IT Helpdesk or IT Support.
Able to read technical English documents (TOEIC 500+ or equivalent).
Solid understanding of network devices (Router, Switch).
Proficient in Windows OS (client and basic server knowledge).
Computer Networks, System Administration, Computer Science, or equivalent.
Ability to lead, coach, and support team members.
Strong communication, problem- solving, and coordination skills.
Strong knowledge of computer hardware and peripherals (printers, scanners, etc.).
Preferably holds CCNA, MCSA, or equivalent certifications.
At least 1 year of experience in a team lead, senior, or equivalent role is preferred.
Graduated from College/University in Information Technology.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-15 06:45:02