IT Helpdesk Intern

Grant Thornton (Vietnam) Limited is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solution services. We have a professional team of 13 Partners and more than 380 professional staffs in offices located in Hanoi and Ho Chi Minh City.
In order to meet the demand of our growing practices, we are looking for a qualified candidate to fill in a position of IT Intern of our Hanoi office. Detailed tasks of and required qualifications for this position are as follows:
Duties and Responsibilities
· Provide technical support to end- users via phone, email, or in- person.
· Provide guidance on software usage to end- users.
· Follow established procedures for issue escalation.
· Report and address security incidents or vulnerabilities.
· Document support interactions, troubleshooting steps, and resolutions.
· Assist with the setup and configuration of computers and peripherals.
· Other duties as assigned.
· Respond to help desk tickets and service requests.
· Assist with user onboarding and offboarding processes.
· Install, upgrade, and configure software applications.
· Ensure compliance with security policies.
· Diagnose and resolve hardware and software issues.
· Maintain an inventory of hardware assets.
· Collaborate with IT administrators for complex problems.

Required Qualifications/skills
· Technical Skills: Proficiency in Windows, and Basic knowledge of hardware and OSI model, network protocols
· Soft Skills: Good interpersonal and communication skills.
· Education: A degree in Information Technology or a related field is preferred.
Desired competencies:
· Ownership: Takes responsibility for own actions and learns from experience.
· Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role;
· Adaptability: Shows agility and easily adjusts to changing work situations; and

Laptop, Phụ cấp, Đào tạo, CLB thể thao

Cập nhật gần nhất lúc: 2025-10-24 12:15:03