IT Helpdesk (25M - 30M, open to negotiate)

• End- User Support: Troubleshoot issues related to Windows OS, Microsoft 365, mobile devices, and computer networks. Record and resolve incidents via the ticketing system.• Remote Assistance: Provide support through phone, chat, or remote desktop tools.• IT Equipment Management: Set up and maintain IT hardware such as desktops, laptops, printers, projectors, video conferencing systems, network devices, cabling, access control systems, and facial recognition devices.• User Training: Deliver training and guidance to end- users on effective use of IT resources.• IT Asset & Vendor Management: Coordinate with IT vendors; ensure IT assets and services are ready for onboarding and properly revoked during offboarding.• Network & Server Maintenance: Maintain stable network and server operations, including internal and external software systems.• Security Compliance: Assist in ensuring IT systems and data are secure and compliant with internal IT and information security policies.• IT Innovation: Research, plan, and implement new IT services and solutions to improve business efficiency.• Global Collaboration: Work closely with the headquarters (Keyence Japan) on global IT projects and initiatives.

Requirements:
• Good knowledge of setting up and maintaining Active Directory, Microsoft Exchange, Azure AD, Intune, and Microsoft Entra.
• Experienced in managing and maintaining network devices such as routers, switches, and Wi- Fi access points.
• Experienced in managing over 100 users and devices.
• Understanding of VeloCloud SD- WAN and Zscaler is an advantage.
• Familiar with Microsoft 365 applications and Android/IOS devices.
• Knowledge of firewalls, web proxies, and other security solutions is an advantage.
Other Requirements:
• Male candidate, with at least 3 years of experiences.
• Preferably with experience working at a 3rd party or a service company is a plus.
• Proficient in English.
• Able to work independently, hardworking, with a never- give- up mindset.
Why Keyence?
• Social Insurance based on 100% basic salary
• 12 Annual leave per year and 3 Sick leave provided by the company
• Performance Appraisal twice / year
• Company Retreat: once/year Laptop, PC, Smartphone provided by the company
• Extra Premium Healthcare package
• 14 months’ salary per year,
• Starting Salary: 25,000,000 VND – 30,000,000 VND (open to negotiate)

Social Insurance based on 100% basic salary Extra Premium Healthcare package
Performance Appraisal twice/year
Laptop, PC, Smartphone provided by the company
12 Annual leave per year and 3 Sick leave provided by the company
Company Retreat: once/year

Cập nhật gần nhất lúc: 2025-09-08 13:30:03