IT Help Desk Staff

Application Support & Troubleshooting
• Provide technical support for web and SaaS applications, including troubleshooting and
resolving user issues.
• Act as a liaison between end- users and development teams to ensure that issues are resolved
promptly and effectively.
• Continuously monitor and analyze application performance, identifying areas for improvement
• Document and maintain up- to- date records of application issues, resolutions, and processes.
and optimizing systems for better efficiency.
System Administration & Maintenance
• Assist in the administration of CRM, DMS, and other systems, ensuring their smooth operation
and efficiency.
• Assist in the development and maintenance of the company&039;s Intranet site based on Microsoft
SharePoint Online.
• Provide IT helpdesk support to users, resolving basic IT issues, and escalating complex issues
to the appropriate teams.
Project Management & Collaboration
• Gather requirements for change requests/new projects and collaborate with development teams
to ensure that projects are delivered on time and within budget.
• Participate in the testing and implementation of new application releases, ensuring they meet
the required standards and specifications.
• Work closely with other teams, such as sales and marketing, to ensure that application systems
align with business objectives.
Other responsibilities
• Keep up- to- date with the latest technologies and trends in application development and support.
• Provide training and support to users on software applications and systems, as needed.

- Education: Bachelor&039;s Degree, with major in Computer Science, Information
Technology, or related fields.
- Experience:
• 1- 2 years of experience in a similar role, preferably in a software development or IT
support environment.
• Experience with Microsoft Azure, GCP, AWS, ERP system is a plus.
• Experience with Microsoft 365, Microsoft Power Platform is a big plus.
- Knowledge:
• Basic knowledge of programming languages such as JS, C, Python, and database
• Understanding of web applications and Software- as- a- Service (SaaS) concepts.
management systems like MSSQL, MySQL.
- Required Skills:
• Good English proficiency (all 4 skills, especially good at speaking & writing)
• Effective communication and interpersonal skills to interact with end- users and
software development teams.
• Basic IT helpdesk experience, including troubleshooting and resolving technical
issues.
- Others (if any):
• Proactiveness and carefulness
• Flexibility and willingness to learn new technologies and processes.
• Ability to work independently, and also having teamwork spirit

• Salary and position is reviewed 1 time a year
• Social insurance, health insurance, unemployment insurance and other benefits
• Company trip once a year + Joining party
• Bonus by individual ability and company’s performance.
• Dynamic and sociable working environment.
• Having chances to get attractive company bonus every month/year

Cập nhật gần nhất lúc: 2025-06-19 03:20:03