Helpdesk Support (Primary)
Support Microsoft 365 applications: Outlook, Teams, SharePoint Online, Exchange Online
Conduct basic user training and produce simple how- to guides for common IT tasks
Provide remote support using tools such as TeamViewer or equivalent remote desktop solutions
Escalate complex issues to the IT Manager with clear documentation and reproduction steps
Accurately log, track, update, and close tickets using the IT service desk system
Diagnose and resolve hardware, software, and OS issues across Windows and macOS environments
Install, configure, and maintain end- user devices: desktops, laptops, printers, scanners, and copiers
Serve as the first point of contact for all IT- related incidents and service requests from employees
Infrastructure & Systems (Primary)
Sophos XG Firewall rules, IPS policies, and country blockingManage and configure
Windows Server (AD, DNS, DHCP, Group Policy, File Server, Print Server)Administer and maintain
Support security camera systems and NVR management (Hikvision or equivalent)
Monitor system health, disk usage, uptime, and performance; respond to alerts proactively
Maintain network infrastructure: switches, routers, Wi- Fi access points, VLANs, and VPN
Manage backup and recovery procedures to ensure business continuity
Ubuntu Linux servers including patch management and log monitoringManage and troubleshoot
Plan and execute infrastructure upgrades with minimal downtime
Maintain IT asset inventory and hardware lifecycle management
DevOps Basics (Nice to Have / Bonus)
You don’t need to be a DevOps expert. Basic knowledge is a strong advantage, and we will support your growth in this area. Candidates who are curious and self- motivated to learn DevOps tools will have a clear career path to grow within the team.
Basic knowledge of monitoring tools: Grafana, Prometheus, or ELK Stack
Shell scripting (Bash) or Python for task automation
Experience with Git version control (clone, commit, push, pull, branch)
Exposure to cloud platforms (AWS, Azure, or GCP) — even free- tier experimentation counts
Basic understanding of Docker (run containers, read Dockerfiles)
Familiarity with CI/CD concepts (GitLab CI, GitHub Actions, or Jenkins)
Must- Have
Strong work ethic, willingness to learn, and adaptability in a fast- paced environment
Strong understanding of networking: TCP/IP, VLAN, Wi- Fi, VPN, DNS, DHCP
Service- oriented mindset: patient, responsive, and helpful to all users
Hands- on experience with Ubuntu / Linux server administration
Ability to document incidents, procedures, and configurations clearly
Solid knowledge of Windows Server: Active Directory, DNS, DHCP, Group Policy, File & Print Services
Proficiency in Microsoft 365: Exchange Online, Teams, SharePoint Online
Experience with remote support tools (TeamViewer, AnyDesk, or similar)
Good troubleshooting methodology: diagnose systematically, not by guessing
Nice- to- Have (Strong Advantage)
IT certifications (CompTIA A+, Network+, Microsoft, Cisco) are a strong advantage
Knowledge of SMTP mail server administration on Linux
Basic DevOps skills: Docker, Git, scripting (Bash/Python), CI/CD fundamentals
Experience with Sophos XG Firewall or similar enterprise firewall platforms
Interest in applying AI tools (ChatGPT, GitHub Copilot, Claude) to improve IT workflow Education
DevOps/Cloud certifications (AWS, CKA, GitLab) are a bonus
Experience with security camera systems (Hikvision NVR or equivalent)
Familiarity with FileZilla Server or SFTP file- sharing configurations
Bachelor’s degree in IT, Computer Science, Software Engineering, or a related field
Hình thức: Nhân viên chính thức
Ngành nghề: CNTT- Phần mềm, CNTT- Phần cứng / Mạng
Cấp bậc: Nhân viên
Kinh nghiệm: 3 Năm
Địa điểm: Hồ Chí Minh
