IT Customer Service (N1 - N2 Japanese - Fresher)

Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement.
Identifies potential defects and escalates to more senior engineers to resolve.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Provides feedback to improve products to more senior engineers or technical advisors.
Ensures customers stay informed as to the status/solution of their issue.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Provides feedback on how to improve automated tools.
Reviews issues and contacts customers to understand issues.

Proficient in Japanese (4 skills) (Advanced level) (must have N1/ N2 cert ).
Can understand English technical documents, and have basic English conversation skills.
Passion for technology and a desire to learn and grow within the IT industry
Customer service mindset.

Training will be offered.
Activities: Birthday party, Employee engagement activities.
Full working equipment will be provided.
20 days leave (12 days of annual leave and 8 days of sick leave).
90% contribution of the gross salary to social insurance.
Salary at 100% during the probationary period.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.

Cập nhật gần nhất lúc: 2025-09-09 00:00:06