About the position
At Marou, our mission is to connect the world with award- winning Vietnamese chocolate. We are a vertically- integrated chocolate company dedicated to crafting the finest artisanal chocolates using only the highest quality ingredients. With a commitment to exceptional taste, sustainability, creativity, and design, we aim to provide a unique and indulgent chocolate experience to our customers. Our products are distributed worldwide, and we pride ourselves on maintaining a high level of customer satisfaction.
ROLE PURPOSE
The International Sales & Operations Coordinator serves as the primary point of contact for international clients for order processing and fulfilment. Importantly, this role acts as the on- site representative for the International Department at the Marou Head Office/Factory. You will connect the remote International team with the on- site supply chain and production teams, ensuring international orders are prioritised and issues are addressed promptly.
KEY RESPONSIBILITY:
International Order Cycle Management (The "Admin" Role):
- Customer POC: Serve as the first point of contact for existing international distributors and B2B clients regarding order placement, product availability, and timeline inquiries.
- Financial Documentation: Responsible for issuing commercial invoices, credit notes, and tracking payment status before releasing goods. Ensure all data matches for customs compliance.
- Data Integrity: Maintain the customer database, price lists, and product specifications in the system.
- Order Entry & ERP: Manage the end- to- end order entry in the ERP system. Convert Purchase Orders (POs) into Proforma Invoices (PIs) and Sales Orders.
Internal Coordination (The "Supply Chain Link"):
- Liaise with Supply Chain: Act as the bridge between the International Commercial team and the Supply Chain Department.
- Inventory Allocation: Coordinate with the factory planning team to ensure stock is reserved for upcoming international orders to avoid "out of stock" situations for export.
- Forecast report: consolidating forecasts from the Regional Sales Manager on a monthly basis for the Supply Chain Department.
- Logistics Handover: detailed order requirements to the Logistics Supervisor (now within Supply Chain) and the Sales Support team to ensure booking of shipments aligns with customer requested delivery dates.
Head Office Representation (The "Ambassador" Role):
- Ownership of the International Operational Calendar: Coordinate and monitor the master schedule to ensure synchronisation between logistics (container planning) and commercial milestones (trade shows, new product launches, catalogue, and seasonal in- store activations).
- Problem Solving: Resolve "on- the- ground" bottlenecks immediately (e.g., packaging errors, urgent sample requests, signing hard- copy documents) without waiting for the remote International team to intervene.
- On- Site Representation: Represent the Head of International at physical operational meetings in the Head Office. Report back on production updates, company policy changes, or factory issues that may impact export sales.
MINIMUM REQUIREMENTS:
- Fluent English proficiency (written and spoken).
- Hands- on experience with sales order processing, invoicing, and coordination with internal departments.
- At least 2 years of experience in Sales Administration, Sales Support, or Sales Coordinator roles.
- Customer- service mindset with attention to detail.
- Bachelor’s degree in Business Administration, International Trade, Finance, Accounting, Supply Chain, or a related field.
PREFERABLE REQUIREMENTS:
- Strong interpersonal and communication skills.
- Proven ability to influence cross- functional stakeholders through effective negotiation to ensure international business priorities are secured and executed.
- Experience working in FMCG, manufacturing, trading or export- driven companies.
- Ability to take ownership of operational tasks independently.
- Understanding of export procedures, customs requirements, and international logistics.
- Familiarity with ERP systems and hands- on experience with CRM software and other internal systems.
- Proficiency in Microsoft Office, especially Excel.
Working time: Monday- Friday
Working location: Binh Chieu Industrial Park, Thu Duc City, HCMC.
