Internal Auditor

Design assess & audit program targeting Business Units based on Customer Operations Performance Centre (COPC) Standards.
- Perform risk and controls assessment of the key business processes.
- Identify opportunities to improve internal audit processes and stay up to date on current best practices in risk management and control assessment.
Implement assess and Evaluate the audit results:
- Assess the current operation with reference to the Customer Operations Performance Centre (COPC) Standards.
- Coordinate and manage internal audit activities, including planning, executing audits, and following up on audit findings.
- Support review, and advise establishing business processes.
Other tasks:
- Follow up corrective action progress after audit, collect and verify evidence from Business Units.
- Report on results of key controls testing and propose recommendations to close any identified gaps.
- Actively contribute to creating a culture of service excellence.

- Have experience working in contact centers is a plus.
- General knowledge of theories, principles, and systems design related to organizational governance, risk management, and internal controls.
- At least 4 years of audit experience and 1 year must have been functioning as an audit lead.
- Good knowledge of risk assessment, internal control, consulting, and data analysis.
- Fluency English.
- Advanced Microsoft Office.
- Experience in developing and managing the implementation of new systems and processes.

Cập nhật gần nhất lúc: 2023-12-13 05:25:17