Internal Audit Leader - Contact Center

Design assess & audit program targeting Business Units based on Customer Operations Performance Centre (COPC) Standards.

Identify opportunities to improve internal audit processes and stay up to date on current best practices in risk management and control assessment.
Perform risk and controls assessment of the key business processes.

Implement assess and Evaluate the audit results:

Coordinate and manage internal audit activities, including planning, executing audits, and following up on audit findings.
Assess the current operation with reference to the Customer Operations Performance Centre (COPC) Standards.
Support review, and advise establishing business processes.

Other tasks:

Report on results of key controls testing and propose recommendations to close any identified gaps.
Follow up corrective action progress after audit, collect and verify evidence from Business Units.
Actively contribute to creating a culture of service excellence.

Advanced Microsoft Office.
Bachelor&039;s degree (preferably a background in accounting, audit, or finance).
At least 1 year experience of internal audit team leader position or 2+ years experience of QA/QC team leader position in Contact Center/ BPO environment.
Proficiency in English.
General knowledge of theories, principles, and systems design related to organizational governance, risk management, and internal controls.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:16:35