Intern, Digital Technology

General Responsibilities
Provide daily IT support at CapitaLand Hanoi Office (29 Lieu Giai).
Act as the first point of contact for all IT- related issues.
Maintain professionalism and adhere to company policies and security standards.
Ensure timely resolution of incidents and service requests.
End- User Support
Software support (OS, Microsoft Office, business applications)
Network connectivity issues (LAN/Wi- Fi/VPN)
Troubleshooting hardware (PCs, laptops, printers, scanners, monitors)
Support for video conferencing tools and meeting room equipment
IT Asset Management
Coordinating repairs and replacements
Inventory tracking and updates
User Lifecycle Management
Offboarding: Account deactivation, data backup, device collection
Onboarding: Setup of new devices, accounts, access rights
Incident & Request Management
Providing status updates to users and stakeholders
Ensuring SLA compliance and timely resolution
Prioritizing and escalating issues as needed

Health Insurance for staff & dependents;Top- up Health Insurance for staff Health & Wellness Program
13th month salary & Attractive Variable Bonus
Training, team building and many other fruitful staff activities

Cập nhật gần nhất lúc: 2025-10-03 15:20:02