Inside Sales Executive / Customer Services Executive

* Authority &Responsibility:- Responsible for customer service within the Sales Department and ensuring the company or corporation delivers the highest level of customer service possible.- The responsibility of this position is to maintain good relations with existing customers to ensure quality of service and revenue goals of the company achieved.- Coordinates with other departments to ensure high level of sales, quality and customer satisfaction.- Implements sales strategies in conjunction with sales personnel. Maintains customer service policies and procedures.- Track and confirm customers’ demand to ensure time on- time delivery.* Job Description:- Work with the customers to handle their requirements.- Coordinate with technical staff to propose ways to improve the product to the customer if required.- Implements effective procedures and policies with management that are customer- focused.- Regularly conducts scheduled meetings as necessary to discuss issues, present informational updates, introduce policies, conduct training, and address specific needs.- Ensures telephones are answered on a timely basis and all customers are called back as requested.- Ensures accurate entry of all orders.- Get to the sampling requirements from customers and arrange delivery service timely.- Identifies and tracks key customer metrics for efficiency and effectiveness (i.e. call volume, customer satisfaction responses, on- time delivery, etc.).- Regularly updated information, new requirements from customers to support other departments to implement the procedures.- Support other departments to contact with customer, technical support, and process group to examine a number of unclear information about programs related to orders.- Coordinate with the departments involved in order processing to find the root cause and how to fix it when legitimate complaints from customers.- Conduct an annual customer satisfaction survey with analysis report and follow- up action.- Coordinates with Manufacturing Manager, Production Control, Engineering Manager and others as required on problem resolution or sales challenges.- Seeks win- win solutions that benefit both the customer and the company.- Communicates with customers independently or in coordination with the sales person.- Supports the sales force in their mission of growing the business.- Responsible for timely issuing, reporting, authorizations of invoicing.- Establishes and monitors customer service performance standards.- Develops and maintains order management plans for key customers.- Manages return goods, and service programs.- Develops processes to identify customer problems and resolve them expeditiously and efficiently.- Responsible for effective response to customer requests.- Responsible for monthly, weekly reports to higher level.- Perform all other duties as assigned from time to time.

* ​Requiered Skills, Working Experience Requirements:- Experience – At least 3 years in sales and customer service, with proven success in a target- driven environment.- Language Skills – Proficient in both English and Vietnamese.- Attention to Detail – Meticulous and thorough in work to ensure order processes and customer support run smoothly.- Excel: excellent- Import & Export Knowledge – Familiarity with import- export procedures and regulations.- Customer Service Excellence – Dedicated to supporting customers, handling requests and orders efficiently.- Teamwork – Works effectively with colleagues and customers, fostering a positive work environment.- Work Ethics – Responsible, self- motivated, and committed to delivering high- quality work on time.- Problem- Solving – Identifies and resolves issues efficiently, analyzes information accurately, and proposes effective solutions.* Required Qualifications:- Bachelor&039;s degree in a business administration or equivalent work experience.

13th month salaryYear end partyMoon cake for employees

Cập nhật gần nhất lúc: 2025-10-24 12:50:02