Infrastructure Support Administrator

Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.
Network Operation Centre (NOC)- monitor and resolve issues

Overseeing the safe installation of hardware systems;
Diagnosing and troubleshooting network errors;
Serve as a NOC expert associated with content, processes, and procedures associated with Infrastructure systems.
Tracking and documenting network issues and compiling incident reports;

Level 2 Support

Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
Participate in 24/7 on- call rotation and be available for after- hours support as needed.

Server Patching – primarily weekends

Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation;
Maintaining updates to operating systems (OS), third- party libraries, software, and applications;
Ensuring compliance and security updates.

Must have:

Experience with public cloud (Oracle, AWS, Azure, Alibaba Cloud);
Experience with server patching and level 2 support for large infrastructure;
Good written and verbal communication skills in English.
Strong experience with Windows Server, Linux;
Solid experience with Oracle, Ubuntu;
Hands- on experience with Database Oracle, DB2, MS SQL Server, and MySQL;
Experience in performing network maintenance, system upgrades, patches, security configurations, and equipment monitoring using SolarWinds or native cloud tools and problem diagnostics;
Good understanding of application knowledge, deployment, CI/CD;
Foundational understanding of networking, including HP/Aruba with Palo Alto- SD- WAN at layers 1 and 2 and CCNA level;
Minimum of 2 years of experience as an Infrastructure Operations Engineer or similar roles;

Nice to have:

Knowledge of service management frameworks such as ITIL utilizing ServiceNow
Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS
Experience in Systems Infrastructure management and monitoring for Global Healthcare Manufacturing Enterprise

Attractive salary;
Work in Agile teams, enjoy good teamwork, and work in a professional working environment;
Paid annual leave: 26 days (11 holidays +15 vacation days);
We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices);
Flexible working hours, no fingerprint timekeeping;
We provide a professional roadmap, support, and onboard training;
Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.;
Working days: 5 days/week: from Monday to Friday (we don&039;t encourage working overtime, as we value our colleague’s personal time);
Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.
Free technical learning courses, foreign language courses (English, French);
Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.);
A premium healthcare package (PVI 24/7 health insurance package + an annual health check- up);
100% of the salary is paid during the probation period;
Possibility to develop your career within an international company;
Social insurance payment is based on the full salary to keep your full benefits;

Cập nhật gần nhất lúc: 2024-02-18 12:50:22