Importer Warranty Administrator - Porsche Centre Saigon

Objective:
To control and steer the dealer warranty processes, by reviewing and processing claims, as well as by providing guidance and training for dealer employees.
Key tasks and responsibilities:
· Ensuring tidiness and cleanliness of working area
· PRMS warranty ticket processing
· Warranty reporting
· Review and submit dealer warranty claims to Porsche AG within the given time frames
· Warranty Extension process control
· Supporting other operational areas and departments if required.
· To ensure that the warranty processes at importer and dealer warranty fulfill all Porsche standards
· Ensure that the importer and dealer warranty parts administration meets Porsche standards (parts control, storage, disposal and return to Porsche factory)
· Warranty repair approval process handling between dealer, importer and Porsche AG
· Conducting in- house warranty training courses
· Other ad hoc assignments and projects
· Ensuring adherence to companies processes and policies
· Workshop and Recall Campaign Management to ensure fast completion of campaigns
· Participating in overseas and in- house technical and none technical training courses
· Conduct regular dealer audits to ensure adherence to Porsche standards and guidelines
· Ensure that all warranty related KPI’s and targets are met

Minimum Qualifications:
· Good Knowledge about vehicle systems and technologies
· Minimum 2 years experience as a Warranty Administrator in the automobile industry
· Bachelor degree holder, majored in Automotive
Requirements and Attitude:
· Good English knowledge (written and spoken)
· Well organized, structured and accurate working style
· Dynamic, positive, confident, self- motivated and good team player
· Computer skills (Microsoft Office)

Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-02 02:35:02