Import Documentation Manager

POSITION SUMMARY
The Import Documentation Manager is responsible for ensuring compliance with inbound shipment documentation with MSC’s internal procedures and local regulations. This role focuses on leading the Import Documentation team, supporting customer and partner needs, and managing risks and costs related to import.
KEY RESPONSIBILITIES
Documentation Compliance:

Coordinate with overseas agencies for COD and re- export shipments to/from/via Vietnam.
Keep relevant departments informed of changes in inbound procedures.
Ensure all inbound shipment documentation complies with MSC’s internal procedures and local authority regulations.

Customer Service:

Handle escalating customer issues and provide tailored solutions for VIP clients.
Maintain MSC’s service standards through ongoing review and enhancement.

Cost Control:

Verify port storage, plug, and vendor invoices related to import cargo.
Review manifests to identify routing errors and booking risks.

Analysis & Reporting:

Nominate cargo flow to terminals based on shipment priority and operational constraints.
Prepare regular and ad- hoc reports for management, overseas agencies, and Geneva.
Analyze service performance to support cost- saving and sales efforts.

Team Leadership & Process Optimization:

Lead and assign tasks within the team to meet operational deadlines and KPIs.
Improve work processes to enhance accuracy, reduce manual tasks, and maintain flexibility.
Coach and develop team members to ensure performance and continuous improvement.

Other Assignments:

Perform other tasks and projects as assigned by management.

KEY EXPERIENCE & QUALIFICATIONS

Bachelor’s degree.
Minimum of 3 years of experience in a similar position.

KEY COMPETENCIES & SKILLS

Fluent in English (written and spoken).
Proficient in MS Office.
Customer- oriented with a proactive and solution- driven mindset.
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Strong organizational and problem- solving capabilities.

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Cập nhật gần nhất lúc: 2025-10-02 23:30:03