Human Resources Supervisor/Giám sát Nhân sự

Human Resources Supervisor oversees the full recruitment cycle and manages key HR operations, employee relations, and internal communications. This role leads the HR team in delivering quality candidates, building a strong employer brand, fostering positive employee engagement, developing HR processes, and ensuring smooth HR operations across the hotel.
Key Responsibilities
Talent Acquisition (Full Recruitment Cycle)
Review and approve offer letters, manage onboarding procedures, and ensure smooth candidate experience.
Oversee sourcing strategies through various channels: job portals, social media, headhunting, referrals, and partnerships with hospitality schools.
Lead and manage end- to- end recruitment process for all positions, from entry- level to managerial roles across all hotel departments.
Track and analyze recruitment metrics (time- to- hire, cost- per- hire, source effectiveness) and provide regular reports to management.
Lead participation in job fairs, career events, and employer branding initiatives.
Build and maintain a strong talent pipeline for current and future hiring needs.
Supervise CV screening, initial interviews, and coordinate interview processes with hiring managers.
Partner with department heads to understand staffing needs, forecast hiring requirements, and develop job descriptions.
Manpower Planning & Analysis
Advise department heads on realistic recruitment timelines and market availability.
Collaborate with HR Director and department heads on manpower planning and headcount budgeting.
Conduct regular workforce analysis to identify gaps, turnover trends, and future hiring needs.
Analyze recruitment needs based on operational requirements and business forecasts.
Provide data- driven insights and recommendations on staffing levels and hiring priorities.
HR Process Development & SOPs
Create and maintain HR forms, templates, and documentation for consistent use across departments.
Standardize recruitment and onboarding processes across all departments.
Ensure all HR processes align with company policies and labor law requirements.
Develop, review, and update HR Standard Operating Procedures (SOPs) to ensure efficiency and compliance.
Continuously improve HR workflows to enhance productivity and candidate/employee experience.
Training & Compliance Support
Train and guide department heads and hiring managers on updated HR processes and procedures.
Conduct orientation sessions for new hires on HR policies, procedures, and company culture.
Support line managers in understanding and implementing HR standards and compliance requirements.
Provide ongoing support to HODs on HR- related queries and process guidance.
Ensure all departments adhere to approved recruitment and onboarding processes.
Employee Relations & Internal Communications
Serve as a key point of contact for employee queries and concerns, fostering a positive and supportive work environment.
Oversee internal communications, including announcements, newsletters, and information sharing across departments.
Promote a culture of open communication, teamwork, and mutual respect.
Plan and execute employee engagement activities, events, and recognition programs.
Handle employee feedback, support conflict resolution, and escalate complex issues to HR Manager when needed.
Employer Branding & Talent Attraction
Build and maintain strong relationships with hospitality schools, training institutions, and industry networks.
Develop and oversee engaging recruitment content on social media and job platforms.
Represent the hotel at career fairs, networking events, and industry conferences.
Lead employer branding initiatives to position Lancaster Legacy as an employer of choice in the luxury hospitality industry.
HR Operations & Administration
Supervise the maintenance of accurate and up- to- date employee records (both physical and digital).
Oversee HR documentation including confirmation letters, certification letters, and employment verification.
Monitor and track employee probation periods, contract renewals, and visa/work permit status.
Ensure full compliance with labor laws and hotel policies in all HR operations.
Support payroll preparation by ensuring accurate attendance, leave, and overtime data (coordination with C&B team).
Prepare and review HR reports, data analysis, and presentations for management.
Team Supervision & Development
Step in to handle complex or sensitive HR matters when required.
Conduct regular team meetings, provide coaching and feedback, and support professional development.
Supervise, guide, and support HR executive/officer and Interns in their daily tasks.
Ensure smooth workflow and effective delegation within the HR team.

Strong analytical skills for workforce data and recruitment reporting.
Strong service mindset and team player with ability to motivate others.
Good command of English (both written and spoken).
Strategic thinker with ability to translate business needs into HR actions.
Proficient in Microsoft Office (Word, Excel, PowerPoint). Experience with HRIS is a plus.
At least 1 year in a supervisory or team lead role is preferred.
Bachelor&039;s degree in Human Resources/Hospitality, Business Administration, Psychology, or related field.
Proactive, results- oriented, and hands- on leadership style.
Strong knowledge of recruitment techniques, sourcing strategies, and employer branding.
Solid understanding of labor laws, manpower planning, and HR best practices.
Ability to build trust and relationships across all levels of the organization.
Experience in process improvement and documentation.
Excellent communication, interpersonal, and presentation skills.
Proven experience managing full recruitment cycle independently and leading a team.
High attention to detail, ability to maintain confidentiality, and strong problem- solving skills.
Required: Experience in mass recruitment within the hotel or luxury resort industry.
Professional demeanor with high integrity and discretion.
Well- organized, able to multitask, delegate effectively, and work under pressure.
Minimum 3- 4 years of experience in HR, with strong focus on recruitment and HR operations.
Experience in developing SOPs, forms, and HR processes is a strong advantage.

Professional working environment.
Full insurance and benefits in accordance with Labor Law.
Opportunity to be part of the pre- opening team at a landmark luxury property.
Competitive salary and allowances as per company policy.
Professional training and development opportunities.

Cập nhật gần nhất lúc: 2026-03-12 11:15:02