Housekeeping Supervisor - Floors

Supervise the implementation of housekeeping standards and procedures in relation to:
Open and close the shift and ensure effective shift hand over
Maintain a current and thorough knowledge of all housekeeping systems
Maintain adequate stock levels
Recommended changes to these standards and training needs on an ongoing basis
Perform Room inspections
Ensure you have complete knowledge of room types, layouts and facilities
Solve employee grievances
Works with Superior Director of Finance in the preparation and management of the Department’s budget.
Bathroom service
Complete stock takes as required
Valet service
Liaise with Front Office for guest and hotel requirements
Distribution and collection of keys
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Prioritise arrival rooms
Management of all incoming and outgoing calls
Perform Room allocations
Perform any other duties which may be assigned by the management from time to time.
Cleaning service
Maintain stock levels
Manage all special requests made by guests
Bedroom service
Co- ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
Linen maintenance
Ensure guest valet is processed and delivered in a timely manner
Conducts shift briefings to ensure hotel activities and operational requirements are known
Management of lost property for the hotel
Ensure consistency within the department
Manage storage areas
Works with Superior and Human Resources on manpower planning and management needs

• Required Skills
- Proficient in the use of Microsoft Office
- Organizational and training abilities
- Able to speak, read and write English
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Qualifications
- High School or Diploma in Hotel Administration, Hotel Management or equivalent
• Experiences
- Type and level of experience required may vary slightly based on size and complexity of operation
- 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

*Attractive salary
* Professional and friendly working environment
* Competitive benefit package
- 2 days off/ week, 12 annual leaves/ year
- Uniform + staff meals + shuttle bus are provided
- Service Charge support, meal + transport + mobile allowances during pre- opening
- 24h accidental insurance, health care insurance for self and dependants

Cập nhật gần nhất lúc: 2024-04-01 22:25:28