Housekeeping Supervisor

Bathroom service​
Solve employee grievances​
Distribution and collection of keys​
Recommended changes to these standards and training needs on an ongoing basis​
Liaise with Front Office for guest and hotel requirements ​
Prioritise arrival rooms​
Perform Room allocations​
Ensure guest valet is processed and delivered in a timely manner​​​
Linen maintenance​
Co- ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)​
Open and close the shift and ensure effective shift hand over​
Perform Room inspections​
Management of all incoming and outgoing calls​
Cleaning service​
Bedroom service​
Supervise the implementation of housekeeping standards and procedures in relation to:​
Maintain a current and thorough knowledge of all housekeeping systems​
Valet service​
​Maintain adequate stock levels​
​Number of employees supervised –​
​Complete stock takes as required​
​Manage all special requests made by guests​
​Manage storage areas​
​Works with Superior and Human Resources on manpower planning and management needs​
​Conducts shift briefings to ensure hotel activities and operational requirements are known ​
​Ensure you have complete knowledge of room types, layouts and facilities​
​Maintain stock levels​
​Management of lost property for the hotel​
​Ensure consistency within the department​
Direct- Room Attendant; Florist; Housekeeping Coordinator; Room Valet; Housekeeping Order- Taker; Seamstress; House- person; Public Area Attendant; Uniform Attendant; Linen Room Attendant Supervisor ​
​Key Metrics – ​
Cleanliness of Room and Public Area​
Rate of Guest Room turnover​
​

Type and level
2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. ​
High School or Diploma in Hotel Administration, Hotel Management or equivalent. ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner​
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
At IHG, we provide you competitive benefits and comply to all current laws
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.​

Cập nhật gần nhất lúc: 2026-03-07 02:30:03