Hotel Ambassador

Preparations for serving VIP Guests.
- Deliver the most excellent services to the Guests with exemplary attitudes, quality and speed;
- Together with F&B team, serve VIP guests during meetings, banquets... by the standards of service excellence;
- Check and ensure all equipment is fully functional and all amenities are at sufficient quantity, of good quality and are ready to serve the Guests;
- Greet and engage with clients in a personalized and attentive manner, creating a memorable and luxurious experience.
- Receive requests from the Guests and co- ordinate with team to handle.
Take care of VIP Guests.
- Assist in reception and collaborate in processing guest requests such as changing rooms, generating key cards, receiving visitors, reserve meeting rooms, serving at banquets and providing room service, as well as guiding them in sightseeing.
- Collaborate with others to process requests from VIP Guests before, during and after their stay via phone or through other points of contact.
- Act as a resort ambassdor, promoting the resort’s exclusivity, and unique selling points. Proactively suggest upgrades and upsell suites and activities.
Shared tasks of the department.
- Host or participate in meetings on daily operations.
- Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
- Ensure compliance with VinGroup&039;s general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
- Increase revenue and guest experience through up- selling and cross- selling
- Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
Other tasks
- Always strictly follow the general regulations of the system.
- Perform other duties as directed by the upper management.
Shared tasks of the department.
 Take on duties within specified areas as required by your responsibilities and the job position. Collaborate with other related departments for work coordination.
 Host or participate in meetings on daily operations.
 Ensure compliance with VinGroup&039;s general service standards and the specific standards of the property. Propose solutions for improving disadvantages. Always serve the Guests by the standards of service excellence while maintaining consistency with the prescribed processes and regulations.
 Perform tasks assigned by the upper management regarding collaboration with other departments to deliver the best service quality.
 Increase revenue and guest experience through up- selling and cross- selling
Other tasks
 Perform other duties as directed by the upper management.
 Always strictly follow the general regulations of the system.

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Cập nhật gần nhất lúc: 2025-10-11 15:25:02