Hostess

RESPONSIBILITIES
As a Hostess, you are the first point of contact for our guests. You will warmly welcome them, manage reservations and seating arrangements, and ensure every guest enjoys a smooth and pleasant dining experience. Your professionalism, communication skills, and positive energy set the tone for the restaurant’s overall service atmosphere.
Key Responsibilities:
• Ensure the reception area and menus are clean, organized, and well- presented at all times.
• Assist in coordinating the flow of service between front- of- house and kitchen teams.
• Maintain accurate waiting lists and communicate table status to servers and managers.
• Support the restaurant team with special events, VIP guests, and group bookings.
• Manage table reservations and walk- in guests efficiently.
• Complete the ad- hoc tasks as requested by Management team.
• Greet and welcome guests in a friendly, professional, and courteous manner.
• Follow company policies, grooming standards, and hygiene regulations.
• Handle guest inquiries or complaints politely and promptly.
• Escort guests to their tables and present menus.
PERSONAL SPECS
• Fluent in English (additional languages are a plus).
• Excellent communication and interpersonal skills.
• Friendly, confident, and well- groomed appearance.
• Previous experience in hospitality, Customer Service, Admin, or as a Hostess is preferred.
• Flexible to work on weekends, evenings, and holidays.

Cập nhật gần nhất lúc: 2025-11-12 12:40:02