Hostess - Nhân viên Lễ tân Nhà hàng

Pick up any debris on the floor.
Must have the ability to be productive for long periods of time.
Seat guests systematically to meet the needs of servers and business volumes.Maximize the use of the facility and staffing.
Collect the menus and discard any that are tattered, torn or dirty.
As the guest departs the outlet, thank them for dining with you and extend a sincere invitation to dine with us again.
Assure a smooth transition during shift change, remain on duty in position until a replacement is present.
Perform all side work as assigned.
Seat guests and present a clean menu.May be required to pull chairs for guests and/or arrange (slide) tables together for large parties.
Keep the work environment clean and organized, free of clutter.
Ensure tables are properly set to start each shift.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Greet and welcome guests in a pleasant and professional manner
Monitor the line to ensure assist with the control and flow of traffic at the door.
Provide excellence guest service, while having the ability to predict and exceed the guest’s needs and expectations.
Keeps supervision informed on a timely basis of any undue variance from expected results.
Knowledgeable of all the properties amenities and services, have the ability to make suggestions to promote the property.
Acknowledge the guest immediately when they approach the host stand.
Handle guest complaints immediately, involve management when needed.

Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.
Well organized, multitask, detail oriented, problem solving.
Must be able to work with minimal supervision, handle a fast- paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail.
Strong memorization skills
Ability to communicate fluently in the local language of the workplace both verbally and nonverbally.Fluency in English and Chinese is preferred.
Must have the computer skills to be proficient in the reservation system.
Must be able to stand for the entire work shift.
Office Microsoft knowledge required.
Professional telephone etiquette skills.
Outgoing and gregarious to initiate and engage guests in conversations.
Vocational School Certificate is required.
Must present a well- groomed appearance, sweet smile.

Health Check
Insurance 24/7
Free Shuttle Bus
Duty Meals
Services Charge

Cập nhật gần nhất lúc: 2024-03-16 22:50:25