[HỘI AN] - GENERAL MANAGER

is responsible for operating and managing all work and operations staff in M Village&039;s luxury hotel, working under the direction of the Head of Operations.

Scheduling and arranging work shifts for hotel staff.
Controlling and upgrading the system and equipment.
Welcoming guests, and supervising hotel operations.
Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).
Monitoring and checking work processes according to M Village standards.
Building good relationships and images with all guests throughout their stay.
Conducting periodic evaluations of staff performance.
Monitoring reservation lists, room status, emails, sales, and service quality reports.
Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
Evaluating guest satisfaction, creating a positive impression for customers.
Managing operational and personnel costs.

Good communication and customer care skills.
Hardworking, diligent, honest, careful, enthusiastic, and good team support.
Over 1- 2 years of experience in a managerial position in 4- 5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
Graduated from College or higher, or have relevant qualifications.
High discipline and a positive attitude.
Team management, planning, and progress reporting skills.
Proficient in English.

13th- month salary
Competitive compensation scheme including an annual performance bonus
Bi- annual Performance Review
Annual Leave: 12 days
Provide budget for Laptop purchasing
Premium Health insurance
Social insurance: in accordance with the Social Insurance Law
Employee discount

Cập nhật gần nhất lúc: 2025-10-18 12:20:03