Hỗ Trợ Kỹ Thuật Tiếng Trung (Technical Support Engineer, Chinese Speaking)

We are looking for fluent Chinese- speaking Technical Support Engineers to join our team supporting Microsoft Windows customers. This role is ideal for individuals passionate about technology, problem- solving, and providing excellent customer service.

Provides feedback to improve products to more senior engineers or technical advisors.
Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Communicate with customers to understand technical issues.
Attends readiness training and non- technical training to ensure that they become proficient in support topics.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Resolve or escalate multiple and varied customer issues. Document technical work and research.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Ensure customers stay informed as to the status/solution of their issue.

Fluent in Chinese (equivalent to HSK5 or above), with the ability to read English documents and basic English communication skills.
Open to Freshers & Non- Tech backgrounds, customer- service mindset
Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.

90% contribution of the gross salary to social insurance
Full working equipment will be provided Annual Health Checkup
Salary at 100% during the probationary period
Training will be offered
Activities: Birthday party, Employee engagement activities.
20 days leave (12 days of annual leave and 8 days of sick leave)

Cập nhật gần nhất lúc: 2026-01-26 08:35:02