COMPANY INTRODUCTION
Proudly Australian owned and operated business built on the combined strengths of Fulcrum Suspensions & Redranger with brands that pioneered the elastomer suspension bushing
market throughout Australasia from the 70’s.
Today ZEDER provides the aftermarket & specialty aftermarket across the globe with products that exude innovation, quality and value.
Nhân viên Online Sales & Customer Support (Fresher)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Expertise in OnlineMessaging: Respond to customer queries via our online messaging system, usingyour experience to provide efficient and effective solutions.
Ticket ResolutionSupport: Utilise your skills to assist in managing and resolving customerservice tickets as required, ensuring customer satisfaction.
Customer ServiceExcellence: Maintain a consistently positive, empathetic, and professionalattitude towards customers. Promptly and effectively address customerinquiries.
EnhancedCommunication and Feedback: Adhere to communication procedures and policies.Proactively engage customers and provide insightful feedback on customerservice processes.
Collaborative Teamwork: Collaborate with team members to ensure a uniform and high- quality levelof customer support.
Maintain
utmost professionalism and courtesy.
Professionalism: Ensure all interactions with customers are conducted with the
Working time: Monday- Friday (Saturday & Sunday off)
Location: ZEDER VN (HaNoi Office): Quang Trung Street, Ha Dong District, Ha Noi
Website: ZEDER Corporation – Suspension Leader
REQUIREMENTS
· Fast Typing Skills: A minimum typing speed of 40 words per minute (WPM) is a plus
· Excellent Communication Skills: Demonstrated ability to communicate effectively
· Exceptional Proficiency in English: Strong reading, writing, listening, and spoken English skills are essential (specially both in writing and verbally is required)
· Strong Problem- Solving Abilities: The capacity to analyze and solve complex customer issues.
· Strong multitasking, prioritization, and time management skills.
· Experience with Freshdesk / freshsales is good but not required.
. Proven experience in online customer service, specifically in handling online messages is a plus (not required)
BENEFITS
- 14 Annual leave
- Annual engagement programs, sports days, environmental days, ...
- Internal and external training programs
- Insurance: Social, accident 24/24, healthcare
Other benefits,...
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/3/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
[Dong Nai/TPHCM] THỰC TẬP SINH CUSTOMER SERVICE (XE ĐƯA ĐÓN BIEN HOA & TPHCM)
Tính chất công việc
Thực tập
JOB DESCRIPTION
khách hàng/ Customer order management and inquiry process
Quản lý quy trình yêu cầu và đơn đặt hàng của
Processing
Xử lý đơn đặt hàng, biểu mẫu, ứng dụng và yêu cầu/
rders, forms, applications, and requests.
Xác nhận đơn hàng, xử lý lịch giao hàng, chuẩn
bị vận chuyển/ Order confirmation, handling of delivery schedule, shipping preparation
· Quản lý và theo dõi chặt chẽ các đơn hàng ưu tiên, đơn hàng gấp/ Manage and follow up tightly for urgent/ ASAP orders
Giao tiếp với khách hàng qua nhiều kênh/
Communicate with customers through various channels
Báo cáo quản lý đơn hàng dự phòng/ Back- up
rder management report
Giao tiếp và phối hợp với đồng nghiệp khi cần
thiết/ Communicating and coordinating with colleagues as necessary.
REQUIREMENTS
Bằng cử nhân chuyên ngành về Logistic hoặc Supply chain hoặc liên quan / Bachelor
degree in Supply chain or related
Yêu thích môi trường sản xuất/ Knowledge about
manufacturing
skills of calculations, excel, presentation
Kỹ năng tính toán, excel, thuyết trình cao/ High
· Kỹ năng Tiếng Anh tốt (4 kỹ năng) / Proficiency in English (4 skills)
Kỹ năng đàm phán, làm việc theo nhóm, kỹ năng
problem solving skill
quản lý, kỹ năng giải quyết vấn đề/ Negotiation skill, Teamwork, management skill,
BENEFITS
- Quà OB, Trung Thu, ....
- Trợ cấp thực tập: 7.000.000/ tháng
- Tham gia chương trình gắn kết, tham gia tea- break các sự kiện/dịp lễ
- Đãi ngộ bữa trưa
- Tham gia các lớp training nội bộ và bên ngoài
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
APPLY NOW
