[HN/HCM] Công Ty Littlelives Tuyển Dụng Nhân Viên Telesales, Chuyên Viên Sales, Customer Support, Quản Lý Customer Success Account Full-time 2024

ABOUT THE ROLE

• Our Sales Executives are the driving force behind our market growth.
• Acquire and develop sales opportunities including but not limited to, referrals, networking, cold calls, and face-to-face meetings
• Diligently follow up and close sales opportunities
• Conceptualise and execute sales promotional strategies to drive customer acquisition and growth
• Consult and recommend our products and services to school decision makers while communicating the value of joining the LittleLives ecosystem.
• Work closely with the Customer Success team to facilitate successful solution adoption and partnerships with new clients
• Constantly relay and generate feedback regarding future product improvements, strategic marketing initiatives for new and existing partners

REQUIREMENTS

• Experience sales in IT/SaaS is required (*)
• Ability to sniff deals and opportunities
• Able to communicate effectively with a broad range of audiences to sell LittleLives' products
• Able to build positive, lasting relationships with client
• Analytical, detail-oriented, and conscientious
• Great interpersonal and communication skills

WHAT YOU CAN ACHIEVE WITH US

• We WILL push you to learn new things together
• Multinational team, work with them in our global offices
• Experience all-around growth with exposure to various aspects of business
• Personalized leadership growth based on your strengths
• 18 days annual paid leave
• 14 day sick leave with Medical Certificate
• Birthday Leave
• Premium healthcare

RESPONSIBILITIES

• Close renewal business on a quarterly basis, meeting or exceeding assigned quota.
• English communication (able to speak and present)
• Upsell new business to existing clients to increase value per customer.
• Actively own the adoption, usage and success of a portfolio of customers.
• Engage with and understand customers’ businesses, needs and use cases for LittleLives.
• Deliver expert engagements, such as training and onboarding, to educate and empower our customers to realise business value and maximise their ROI.
• Partner closely with internal cross-functional team members to help understand the account and research solutions to solve customers business needs and challenges.
• Operational discipline to ensure transparency on customer account health and accurate retention and upsell forecasting.
• Identify insights and needs, and channel this information to product teams to develop new and improved features by.
• Provide subject matter expertise on School Management Systems and become a trusted advisor to LittleLives’ customers.

REQUIREMENTS

• Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
• Ability to build and maintain relationships across multiple levels with assigned accounts and become a trusted advisor.
• Strong communication and problem-solving skills.
• Proven experience driving customer retention and growth initiatives, achieving high retention rates and strong upsell results, with customer satisfaction in a post sales environment.
• Proven success leading customer-facing presentations, training and engagements.
• Ability to handle objections, prioritise customer issues and collaborate with manager and colleagues to effectively drive resolution.
• Keen interest in IT / Early childhood industry

• Experience in software as a service
• Experience working with CRM systems such as Hubspot
• Experience in IT/Early childhood industry

• We WILL push you to learn new things together
• Multinational team, work with them in our global offices
• Experience all-around growth with exposure to various aspects of business
• Personalized leadership growth based on your strengths
• 18 days annual paid leave
• 14 day sick leave with Medical Certificate
• Birthday Leave
• Premium healthcare

• Setup các buổi meeting online với khách hàng

• Liên hệ khách hàng tiềm năng (theo data có sẵn) và tư vấn sản phẩm

• Nắm bắt nhu cầu của khách hàng 

• Chăm sóc và phát triển mối quan hệ với khách hàng tiềm năng

• Có định hướng Sales và có thể làm việc full time 

• Kỹ năng giao tiếp tốt

• Chủ động trong công việc

• Tinh thần học hỏi, kiên nhẫn

• Tiếng Anh giao tiếp tốt là một lợi thế

• Tham gia các buổi đào tạo nghiệp vụ
• Môi trường làm việc đa quốc gia (Singapore, Malaysia, Việt Nam, Thái Lan, Indonesia)
• 18 ngày phép/năm
• 14 ngày nghỉ bệnh 
• Bảo hiểm sức khoẻ tư nhân (premium healthcare)
• ....

RESPONSIBILITIES

In LittleLives, we believe in providing the best customer service to users and our Pixies champion that mission every day. If you consider yourself a people’s person, communicates technical terms in an easy to understand manner and wants to be part of a dynamic start up working

environment, here is a position for you!

Here is what you can achieve with us:

● Be exposed to a multinational team and work closely with teammates from offices in Malaysia, Vietnam and Thailand

● Be part of the LittleLives Team that supports your personal and professional growth

● Enjoy the freedom and independence to kickstart your own initiatives for the betterment of the team and the company

● An opportunity to collaborate with various teams in the company and learn about the different aspects of running a business

What you will be doing:

● As our frontline support staff, you will be equipped with product software knowledge, ready to offer a helping hand and answer to customers enquiries via email, phone and helpdesk

● Update the website’s Frequently Asked Questions (FAQ) page

● Be a listening ear and gather feedback from the ground to be relayed to our competent team of Builders (Developers) for exciting product enhancements

● Propose your own creative projects (on operations, products, services etc!) and take charge of its growth. 

REQUIREMENTS

If you say yes to these points, apply away!

● Exceptional communications skills in both English and Vietnamese!

● Organised and has a knack at keeping things clear and in order

● You are patient and have imaginative ways to disseminate information to any group 

● You possess an eye for detail and is eager to master intricate systems 

● You are driven and work hard to achieve small successes every single day

● Prior experience in early childhood or customer support will be a wonderful bonus!

• We WILL push you to learn new things together
• Multinational team, work with them in our global offices
• Experience all-around growth with exposure to various aspects of business
• Personalized leadership growth based on your strengths
• 18 days annual paid leave
• 14 day sick leave with Medical Certificate
• Birthday Leave
• Premium healthcare