COMPANY INTRODUCTION
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Hà Nội
ITL Corporation is the “Vietnam Value” National Brand In Providing Integrated Logistics Solutions. By playing a vital role in customers’ supply chain and providing diverse & seamless integrated Logistics solutions from end- to- end , ITL is committed to providing services with the highest quality, transparency, and sustainability in everything we do.
Continuously investing in infrastructure, technology, and innovative solutions, ITL affirms its commitment to maintaining a game- changer spirit, providing the open eco- system to support Logistics businesses in Vietnam and the regional markets.
AIR- FREIGHT CUSTOMER SERVICE SUPERVISOR
Địa điểm
Hà Nội
JOB DESCRIPTION
Ensure service quality, timely problem resolution, and smooth team coordination.
Collaborate closely with Operations and Sales to ensure smooth shipment handling.
Manage and guide the Airfreight CS team to respond promptly to all customer inquiries.
Monitor and resolve operational issues or escalate them to management when necessary.
Build and maintain strong relationships with carriers, vendors, and customers (internal & external).
Negotiate and analyze space and rates with airlines and co- loaders.
Support training and skill development for team members, fostering teamwork and high performance.
Provide competitive pricing and market updates to the Sales team.
Supervise and manage day- to- day operations of the Airfreight Customer Service team.
REQUIREMENTS
Fluent in English (all 4 skills).
Strong computer literacy (MS Excel, Word, PowerPoint).
Bachelor’s degree in Logistics, Supply Chain, or related fields.
3–4 years of experience in a similar role within a freight forwarding company.
Excellent leadership, communication, and problem- solving skills.
Detail- oriented, proactive, and able to work under pressure.
BENEFITS
12 Annual leave days/year, plus birthday leave
Bao Viet healthcare insurance
Annual salary review (once per year)
Fixed 13th- month salary
Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc.)
02- month probation period with 100% of official salary
After probation: full- salary social insurance contribution
Working hours: 8:00 AM – 5:30 PM, Monday to Friday.
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 10/1/2026
APPLY NOW
SEA FREIGHT CUSTOMER SERVICE EXECUTIVE
Địa điểm
Hà Nội
JOB DESCRIPTION
Lead the small group for dedicated tasks/Client or as per required.
Follow up with accountant about payment to carrier to get SWB MBL
Send D/N to client or agent and follow up the payment
Update systems and follow KPI as per Customer’s SOP.
Handling operation and docs for sea export shipments.
Implement SOP for new Clients.Human Resource Management
Ask D/N and invoice from carrier for preparing the payment’s request
Able to handle & manage all ocean export shipments from A- Z
Follow booking matrix and submit booking to Carrier; release SO to shipper.
Strictly follow job assignment
Willing to help and back up colleagues if needed
REQUIREMENTS
Bachelor Degree: College or University
Experience in handling US/EU shipments
Working for forwarder is preferred BENEFITS
Good Computer skills (MS Office) : Word, Excel, Power point
Good command of English: B Level
Min 3 year- experience of shipping industry
Knowledge in shipping
BENEFITS
After probation: full- salary social insurance contribution
02- month probation period with 100% of official salary
Annual salary review (once per year)
Bao Viet healthcare insurance
Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc. )
Fixed 13th- month salary
12 Annual leave days/year, plus birthday leave
Working hours: 8:00 AM – 5:30 PM, Monday to Friday.
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/1/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
CROSS- BORDER TRANSPORTATION CUSTOMER SERVICE STAFF
Địa điểm
Hà Nội
JOB DESCRIPTION
Support team activities and contribute to continuous process improvement.
Submit reports and complete eFMS entries before the 5th of each month.
Coordinate with customers, vendors, overseas agents, and internal teams to ensure cargo movement.
Prepare and issue shipping documents, debit notes, and pre- alerts.
Track shipments and update customers regularly (at least 4 times per day).
Respond to customer inquiries and resolve issues promptly, following SOPs.
REQUIREMENTS
Good command of English and/or Chinese.
Strong communication, teamwork, and customer- oriented mindset.
Bachelor’s degree in Business, Logistics, or related field.
Willing to work overtime and travel as required.
1–3 years of logistics or cross- border transportation experience.
BENEFITS
Trade union benefits and employee engagement activities (Company trip, Happy Hour, Family Day, etc.)
After probation: full- salary social insurance contribution
12 annual leave days/year, plus birthday leave
Annual salary review (once per year)
Fixed 13th- month salary
Bao Viet healthcare insurance
02- month probation period with 100% of official salary
Working hours: 8:00 AM – 5:30 PM, Monday to Friday.
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/1/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Sea Freight/Sea Flexport Intern
Địa điểm
Hà Nội
JOB DESCRIPTION
Sea Flexport Intern
Supporting Documentation team to prepare HBL and submit SI/VGM to carrier.
Checking all required documentation timeline as per customer SOP.
Tracking shipment status daily, then updating all data into internal system.
Other tasks will be assigned by leader.
Receiving all shipment information from Booking team, then updating and recordingall data into internal operating system.
Sea freight Intern
Support the following tasks:
Implement SOP for new Clients
Follow booking matrix and submit booking to Carrier; release SO to shipper.
Follow up with accountant about payment to carrier to get SWB MBL
Update systems and follow KPI as per Customer’s SOP
Send D/N to client or agent and follow up the payment
Ask D/N and invoice from carrier for preparing the payment’s request
Handle & manage ocean export shipments
Other tasks assigned by leader
REQUIREMENTS
Knowledge of Logistics, Import- Export and Sea freight.
Outgoing and open to learn.
Careful, agile, dynamic and hard- working
Students of Universities or Colleges, related disciplines.
Good English skills are required
Basic office computer skills.
BENEFITS
Get detailed instructions on the job, have the opportunity to learn and get exposed to the industry in a real way.
Dynamic, open and modern working environment.
1 million VND/month allowance (considered to increase)
Have the opportunity to become a staff.
Work location: Lancaster Luminaire Hanoi, Lang Street, Lang Thuong Ward, Dong Da District, Hanoi
Working hours: 8:00 AM – 5:30 PM, Monday to Friday.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 10/1/2026
Submit your application via the APPLY NOW button below.
APPLY NOW
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