COMPANY INTRODUCTION
Địa điểm
Hà Nội
The Privé Spa được thiết kế với mục tiêu hướng đến sự thoải mái của khách hàng, các tiện nghi sang trọng và không gian thư giãn để đảm bảo trải nghiệm thực sự thư thái.
Từ thời điểm bạn bước qua cánh cửa của Privé Spa, bạn sẽ được đưa đến một thế giới yên tĩnh và thư thái.
Customer Care Attentdant
Địa điểm
Hà Nội
JOB DESCRIPTION
- Any other duties related to customer service assigned by the Manager.
- Collaboration with other departments: Work closely with other departments to ensure customers have the best possible experience.
- Guest reception: Greet customers upon arrival at the spa, provide information about the spa’s five- star services, answer questions, and guide guests on how to use the spa services. Coordinate appropriate services for each customer.
- Feedback collection: Collect feedback/reviews from customers regarding services and staff performance at the spa.
- Payment and transaction handling: Use the POS sales system to process payments for customers after service usage, ensuring proper procedures and accurate transaction records.
- Maintain reception and spa space: Ensure the reception area and surrounding spaces are always clean, organized, and comfortable, creating a relaxing atmosphere for customers.
- Service and promotion information: Introduce spa services, wellness and beauty care packages, and promotional offers to customers.
- Customer profile management: Update customer information, service usage history, and follow- up care to offer suitable service recommendations.
- Handling customer requests and complaints: Professionally and promptly address customer requests and complaints to ensure customer satisfaction.
REQUIREMENTS
- Working time: 9AM- 8:30 PM
- Ability to communicate in Mandarin, Cantonese or French is a plus.
- Being able to do paperwork and Microsoft software knowledge.
- Outstanding communication skills in English and Vietnamese.
- Having knowledge of spa, nails services and products is preferable.
- Have experience in Customer Service or relative roles.
- Good organizational skills and problem- solving mindset.
- The MBTI personality test fits the company&039;s requirements
BENEFITS
- Bonus (Performance monthly bonus + Yearly Bonus)
- One on one training
- Progressive career path to be the Spa Manager.
- 4 days off/month, not fall into weekends, holidays..
- Salary range (depends on skills): 8M- 15M
- Professional spa environment.
- Develop English communication skills
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 10/11/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
