[HN/HCM] Công Ty DHL Express Việt Nam Tuyển Dụng Thực Tập Sinh Retail Và Nhân Viên Chăm Sóc Khách Hàng, Telemarketing, Service Quality Analyst Full-time 2026

COMPANY INTRODUCTION

Hồ Chí Minh

DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.

CUSTOMER SERVICE ADVISOR

Hồ Chí Minh

JOB DESCRIPTION

Accept and register bookings for DHL services.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.

REQUIREMENTS

2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Fluent in English
Bachelor of Degree in Business (preferable) or equivalent

BENEFITS

Working together based on DPDHL values of “Respect and Results”
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Sports/Hobby Clubs.
Training: both online and offline with Global DPDHL Standards.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Strong career support & lots of opportunities in an international environment.

HOW TO APPLY

Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 30/6/2026

APPLY NOW

13 ứng viên

1 giờ trước

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15:23, 25/06/2026

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1 giờ trước

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15:23, 25/06/2026

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4 giờ trước

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12:09, 25/06/2026

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TELEMARKETING EXECUTIVE

Hồ Chí Minh

JOB DESCRIPTION

Mô tả công việc

Achieve the main KPI of 6–7 qualified leads per day.
Identify customer needs and introduce DHL logistics solutions.
Update customer data and call results accurately in the system.
Handle customer objections and unexpected situations professionally.
Coordinate with the Sales team to hand over qualified leads.
Make 60–70 outbound calls per day to find new customers.

REQUIREMENTS

Able to work under KPI pressure and high call volume.
Basic proficiency in Microsoft Word & Excel (data entry, tracking lists, simple reports).
Strong communication and problem- solving skills.
English proficiency is a must.
Experience in telemarketing / Telesales / phone- based sales.
Preferred:
Background in logistics / freight / express / supply chain/forwarding.
Chinese language is a plus.
Willingness to learn and grow within the sales career path.
Personal traits: hardworking, persistent, patient, proactive, and committed.

BENEFITS

Training: both online and offline with Global DHL Standards.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Working together based on DHL values of “Respect and Results”.
Employee hobby clubs, sports championships.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 30/6/2026
Submit your application via the APPLY NOW button below.

APPLY NOW

Retail Intern

Hà Nội

JOB DESCRIPTION

Support shooting & making videos for the team, commercial events (if any)
Support branding audit
Support Retail Outlet Officer at counter
Assist with Retail store condition arrangement
Support the development of the footprint for Retail.
Support for data analysis
Collect data to create informative sales presentations
Assist in gathering contacts from hotels or student organizations and other sources..etc

REQUIREMENTS

Good English in both writing & speaking
Friendly, helpful, confident and engaging personality
Other Tool skills: Excel, PowerPoint, Canvas, Video shooting & designing
Well- organized, willing to move around Ha Noi.
Available to work full day/week
Currently pursuing a Bachelor&039;s in Business or a related field.
Can- do attitude & commitment to excel

BENEFITS

Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program.
Strong career support & lots of opportunities in an international environment
Respect and Results Culture
Professional coaching & feedback culture

HOW TO APPLY

Deadline: 23:59 30/6/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.

APPLY NOW

11 ứng viên

1 giờ trước

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15:19, 25/06/2026

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1 giờ trước

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15:19, 25/06/2026

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1 giờ trước

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15:16, 25/06/2026

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Service Quality Analyst

Hồ Chí Minh

JOB DESCRIPTION

Role Purpose:

Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs
Apply analytical expertise to ensure real- time response to potential service incidents
Production of quality performance reporting on a scheduled or ad- hoc basis, and ongoing support for the users of the information

Main Tasks:

Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
Create user documentation for performance reporting and communication to user community
Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
Contribute and participate in field review projects/programs as requested or required
Investigate the accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
Use existing tools and methodology to conduct in- depth analysis to identify issues, problems and opportunities
Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met

REQUIREMENTS

Bachelor degree
Fluent in English (written and spoken)
3 years of distribution/transportation experience
Commitment to Excel, SQL

BENEFITS

Training: both online and offline with Global DPDHL Standards.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Sports/Hobby Clubs.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Working together based on DPDHL values of “Respect and Results”

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 30/6/2026
Submit your application via the APPLY NOW button below.

APPLY NOW

3 ứng viên

7 giờ trước

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09:33, 25/06/2026

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7 giờ trước

(

09:33, 25/06/2026

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7 giờ trước

(

09:33, 25/06/2026

)

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Cập nhật gần nhất lúc: 2026-06-25 17:00:04