[HN/HCM] Công Ty DHL Express Việt Nam Tuyển Dụng Thực Tập Sinh Retail Và Nhân Viên Chăm Sóc Khách Hàng, Service Quality Analyst, Telemarketing Full-time 2026

COMPANY INTRODUCTION

Hồ Chí Minh

DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting climate protection, disaster management and education. DHL is part of Deutsche Post DHL. For the latest news and happenings about DHL in Asia Pacific, visit http://press.ap.dhl.com.

CUSTOMER SERVICE ADVISOR

Hồ Chí Minh

JOB DESCRIPTION

Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology, and service to enhance customers’ experience with DHL.
Offer alternatives to customers and seize upselling and cross- selling opportunities of value- added services (e.g., Sales Leads, shipment insurance) during interaction with the customer.
Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers.
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each customer’s varying needs and demands.
Accept and register bookings for DHL services.
Liaise with Operations and other departments to quickly and efficiently resolve customer issues and queries.
Assist the supervisors (if applicable) in carrying out relevant CS orientation/training programs for new or existing CS staff.
Respond to customers consistently and confidently by providing accurate information in all areas, such as customs requirements, transit time, and prices.

REQUIREMENTS

2 years of experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
Bachelor of Degree in Business (preferable) or equivalent
Fluent in English

BENEFITS

Training: both online and offline with Global DPDHL Standards.
Working together based on DPDHL values of “Respect and Results”
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Strong career support & lots of opportunities in an international environment.
Sports/Hobby Clubs.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.

HOW TO APPLY

Deadline: 23:59 16/7/2026
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.

APPLY NOW

44 ứng viên

19 giờ trước

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17:42, 07/07/2026

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19 giờ trước

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17:42, 07/07/2026

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20 giờ trước

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16:11, 07/07/2026

)

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TELEMARKETING EXECUTIVE (Contractor)

Hồ Chí Minh

JOB DESCRIPTION

Mô tả công việc

Identify customer needs and introduce DHL logistics solutions.
Update customer data and call results accurately in the system.
Handle customer objections and unexpected situations professionally.
Coordinate with the Sales team to hand over qualified leads.
Make 60–70 outbound calls per day to find new customers.
Achieve the main KPI of 6–7 qualified leads per day.

REQUIREMENTS

Basic proficiency in Microsoft Word & Excel (data entry, tracking lists, simple reports).
Able to work under KPI pressure and high call volume.
Strong communication and problem- solving skills.
English proficiency is a must.
Experience in telemarketing / Telesales / phone- based sales.
Preferred:
Background in logistics / freight / express / supply chain/forwarding.
Chinese language is a plus.
Personal traits: hardworking, persistent, patient, proactive, and committed.
Willingness to learn and grow within the sales career path.

BENEFITS

Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Employee hobby clubs, sports championships.
Working together based on DHL values of “Respect and Results”.
Training: both online and offline with Global DHL Standards.
Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.

HOW TO APPLY

Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/7/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.

APPLY NOW

5 ứng viên

15 giờ trước

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21:36, 07/07/2026

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15 giờ trước

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21:36, 07/07/2026

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Hôm qua

(

11:53, 07/07/2026

)

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Retail Intern

Hà Nội

JOB DESCRIPTION

Support for data analysis
Assist with Retail store condition arrangement
Support Retail Outlet Officer at counter
Assist in gathering contacts from hotels or student organizations and other sources..etc
Support the development of the footprint for Retail.
Support shooting & making videos for the team, commercial events (if any)
Support branding audit
Collect data to create informative sales presentations

REQUIREMENTS

Well- organized, willing to move around Ha Noi.
Other Tool skills: Excel, PowerPoint, Canvas, Video shooting & designing
Friendly, helpful, confident and engaging personality
Available to work full day/week
Currently pursuing a Bachelor&039;s in Business or a related field.
Can- do attitude & commitment to excel
Good English in both writing & speaking

BENEFITS

Respect and Results Culture
Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well- being program.
Strong career support & lots of opportunities in an international environment
Professional coaching & feedback culture

HOW TO APPLY

Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 16/7/2026

APPLY NOW

60 ứng viên

42 phút trước

(

11:31, 08/07/2026

)

42 phút trước

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11:31, 08/07/2026

)

42 phút trước

(

11:31, 08/07/2026

)

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Service Quality Analyst (6 months)

Hồ Chí Minh

JOB DESCRIPTION

Role Purpose:

Apply analytical expertise to ensure real- time response to potential service incidents
Production of quality performance reporting on a scheduled or ad- hoc basis, and ongoing support for the users of the information
Provide reporting services for key operational performance indicators to identify opportunities to improve service quality and drive down costs

Main Tasks:

Interpret and analyse the measurement, monitoring and action of performance and productivity measures to ensure network operations KPI’s are met
Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
Contribute and participate in field review projects/programs as requested or required
Use existing tools and methodology to conduct in- depth analysis to identify issues, problems and opportunities
Investigate the accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
Create user documentation for performance reporting and communication to user community

REQUIREMENTS

Commitment to Excel, SQL
Bachelor degree
1- 3 years of distribution/transportation experience
Fluent in English (written and spoken)

BENEFITS

Multifarious engagement activities under “Best Day Everyday” – our Health & Well- being program.
Training: both online and offline with Global DPDHL Standards.
Working together based on DPDHL values of “Respect and Results”
Strong career support & lots of opportunities in an international environment.
Coaching & Feedback culture allows you to advance further in short- term and long- term development goals.
Sports/Hobby Clubs.

HOW TO APPLY

Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 16/7/2026

APPLY NOW

Cập nhật gần nhất lúc: 2026-07-08 12:35:02